I had selected a * day game rental and a movie for one night. My card was charged but a...

GetHuman1660015's customer service issue with Redbox from November 2018

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The issue in GetHuman1660015's own words
I had selected a * day game rental and a movie for one night. My card was charged but at the box it said I had nothing to pick up. Called customer service and they said something about a fraud thing regarding the game. Was told it would be a canceled transaction. But then I was charged for *.** this morning. For what?? I’ve paid total of *.** and *’** for items I never got and now *.**. I’m beyond upset.
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Redbox

Customer service issue
Reported by GetHuman1660015
Nov 30th, 2018 - 6 mons ago
I have an issue with Redbox too
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Seen by 3 customers so far
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GetHuman1660015 started working on this issue
Nov 30th, 2018 2:10pm