Hello. I am writing out of frustration...I often rent at the redbox...however this is t...

GetHuman-carrinac's customer service issue with Redbox from November 2018

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The issue in GetHuman-carrinac's own words
Hello. I am writing out of frustration...I often rent at the redbox...however this is the *th time I have gone to return a movie only to find the redbox screen is frozen and will not accept a disc. * times!! **I have a * year old and a * month old, it is not an easy feat to get into the car and run errands...I walk after work with them to the nearest redbox...located at *** California blvd. Only to discover that the box seems to have issues every week...sometimes days at a time. So I am forced to eventually load the kids into the car with a screaming infant and a rambunctious * year old, walk into the grocery store with them and return it there. Needless to say this is really inconvenient and I end up paying late fees with every single rental. Can someone please fix the frozen screen issue?! I find it ridiculous to pay late fees due to this error. **Rant over. Thanks for listening. *Carrina

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Redbox

Customer service issue
Reported by GetHuman-carrinac
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1473 others
0 customers following this

Timeline

GetHuman-carrinac started working on this issue
Nov 10th, 2018 5:35am