I would like a full refund for my DVD disc rental of "The Spy Who Dumped Me." The disc...

GetHuman1462629's customer service issue with Redbox from November 2018

1372 similar
0 following
Help with my Redbox issue
How did GetHuman1462629 do it?
Waiting to hear how GetHuman1462629 fixed the problem to share with other customers.
The issue in GetHuman1462629's own words
I would like a full refund for my DVD disc rental of "The Spy Who Dumped Me." The disc was completely clean, free of dirt, smudging, and scratches of any kind. It was brand-new, so I had expected it to work perfectly. **However, while the audio sound worked perfectly on the trailers and for the main menu, the sound in the film itself when I hit play did not work at all. Everything was completely silent. I turned the volume up to max, nothing! My DVD player also works perfectly, just to clarify, so it was in fact an issue with the DVD itself.**This is only the *nd film this has to happened to me with that I rented from Redbox, the first was when I rented "Wonder" a few months ago. I would like this to never happen again, especially with new releases like "The Spy Who Loved Me" the lack of audio sound entirely during the film itself is inexcusable. I request a refund for this film. Please get back to me as soon as possible. Thank you.
GetHuman1462629 did not yet indicate what Redbox should do to make this right.
I have an issue with Redbox too
How GetHuman1462629 fixed the problem
We are waiting for GetHuman1462629 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Redbox's attention and get better help faster. Tap below to get started.
Having Redbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Redbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1462629 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1462629
Nov 1st, 2018 - 2 mons ago
I have an issue with Redbox too
Seen by 6 customers so far
Similar issue to 1372 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Your name
Your billing address