I would like a full refund for my DVD disc rental of "The Spy Who Dumped Me." The disc...

GetHuman1462629's customer service issue with Redbox from November 2018

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I would like a full refund for my DVD disc rental of "The Spy Who Dumped Me." The disc was completely clean, free of dirt, smudging, and scratches of any kind. It was brand-new, so I had expected it to work perfectly. **However, while the audio sound worked perfectly on the trailers and for the main menu, the sound in the film itself when I hit play did not work at all. Everything was completely silent. I turned the volume up to max, nothing! My DVD player also works perfectly, just to clarify, so it was in fact an issue with the DVD itself.**This is only the *nd film this has to happened to me with that I rented from Redbox, the first was when I rented "Wonder" a few months ago. I would like this to never happen again, especially with new releases like "The Spy Who Loved Me" the lack of audio sound entirely during the film itself is inexcusable. I request a refund for this film. Please get back to me as soon as possible. Thank you.
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Redbox

Customer service issue
Reported by GetHuman1462629
Nov 1st, 2018 - 2 mons ago
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