On ***** at *:**am I recieved an email from Redbox to rent one get one free with code...

GetHuman1375610's customer service issue with Redbox from October 2018

1259 similar
0 following
Help with my Redbox issue
First: share to improve GetHuman1375610's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1375610 to get a Redbox rep on the line!
Always use the GetHuman Phone tocall Redbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1375610 may need:
Email address on the account, Your name, and Your billing address
The issue in GetHuman1375610's own words
On ***** at *:**am I recieved an email from Redbox to rent one get one free with code *****FZK. I am also a T-Mobile customer who gets free stuff every Tuesday on my T-mobile Tuesday app. So on ******** I had recieved a code from T-mobile for a free Redbox movie the code was P*L*JG*T. I was making dinner, I called my wife at work, and asked if she was up to watching * movies. I rented two movies. First I used my rent one get one code from Redbox *****FZK then Just before check out, I used my free T-mobile Redbox code P*L*JG*T and checked out. I’ve done this before in the past no problem. When I checked out it didn’t show a zero balance, but it noted the movies were ready for pick up. I checked my bank acct. and Redbox had already taken the funds from my acct.! I called Redbox and explained what happened. The representative who I spoke to told me the Redbox offer code was for **cents off! I said it was I rent one get one. He disagreed with an attitude and told me the T-Mobile code was invalid! I asked for a supervisor, and was given a name and then asked his name he said it was Robert from the Philippines. He said he would give me * credit? I said to him why? I used two codes so I should get * free codes because you charged my acct.! He then said I’ll just refund your money back into the acct. which will take a certain amount of days up to almost ** days. I told him he was rude and I would like to speak to a supervisor. He hung up on me!!! I never got a email stating either a refund, or * codes because I was charged for those movies. Besides ending up burning our dinner, which should have not happen, had the guy not been such an *** who appearantly doesn’t like his job at Redbox. I thought I could speak to someone in the US. But when I google the US address, it was the same number over seas. Please respond and correct what happened. I been a loyal customer with Redbox for quite some time now. I realize in this climate of the country now loyalty doesn’t mean a **** thing anymore. I do have Amazon Prime video and Netflix so if this is not resolved I will no longer rent from Redbox. Jackie R.Thigpen
GetHuman1375610 did not yet indicate what Redbox should do to make this right.
I have an issue with Redbox too
How GetHuman1375610 fixed the problem
We are waiting for GetHuman1375610 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Redbox's attention and get better help faster. Tap below to get started.
Having Redbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Redbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1375610 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1375610
Oct 19th, 2018 - 3 mons ago
I have an issue with Redbox too
Not resolved
Seen by 2 customers so far
Similar issue to 1259 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1375610 started working on this issue
Oct 19th, 2018 2:35pm