I have been consistently using a couple of credit cards for redbox purchases connected...

GetHuman1161001's customer service issue with Redbox from September 2018

Help with my Redbox issue
The issue in GetHuman1161001's own words
Use my *-college credit card and my Bank of America ... I have been consistently using a couple of credit cards for redbox purchases connected to my gmail account for a couple of years now. I was never able to attach the cards to this account as remembered payment sources, I think because they were attached to a previous AOL email account with redbox. I had quit using the AOL because I was unable to get into my account to reserve and repeated attempts at sending me emails to update*change password were unsuccessful and never got to me.* Now, with what appears to be a new format, I am unable to use these cards anymore with the gmail account unless I store them with redbox, but system will not accept. I have stored a different, third card, but do not want to use that one on a regular basis. A call to the Call Center resulted in me being told I never used the one card I use the most and I should check with my bank as redbox doesn't have the power to deny cards! There is no problem with bank and I have already used that card for at least * redbox purchases in the last * weeks!* Thank you, Phyllis Wanat*P*****@***.com*I would like to be able to add cards to my "new" account that I had used on old account
That I have consistantly used these cards in past and they are in good standing
Work with me to link card with my current account
I have been a customer for over ten years and rent * or more movies a week. I will no longer use their services if I can't use my preferred cards.
Phone calls
I have an issue with Redbox too
How GetHuman1161001 fixed the problem
We are waiting for GetHuman1161001 to fix the problem and share the solution with the rest of us customers.
Please help with my Redbox issue
Do you have a customer issue as well?
We can help you get Redbox's attention and get better help faster. Tap below to get started.
Having Redbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Redbox email you?
This email address isn't valid

Redbox

Redbox
Customer service issue
Reported by GetHuman1161001
Sep 18th, 2018 - 6 mons ago
I have an issue with Redbox too
Fixed
Seen by 11 customers so far
Similar issue to 997 others
0 customers following this
Items needed
Email address on the account
Your name
Your billing address
Timeline
GetHuman1161001 started working on this issue
Sep 18th, 2018 4:32pm
GetHuman1161001 indicated the issue is not fixed yet.
Sep 19th, 2018 4:41pm
GetHuman1161001 indicated the issue is not fixed yet.
Sep 19th, 2018 4:43pm
GetHuman1161001 indicated the issue is not fixed yet.
Sep 19th, 2018 4:45pm
GetHuman1161001 indicated the issue is not fixed yet.
Sep 19th, 2018 4:46pm
GetHuman1161001 indicated the issue is not fixed yet.
Sep 19th, 2018 4:46pm
GetHuman1161001 indicated the issue is not fixed yet.
Sep 19th, 2018 4:47pm
GetHuman1161001 indicated the issue is not fixed yet.
Sep 19th, 2018 4:55pm
GetHuman1161001 indicated the issue is not fixed yet.
Sep 19th, 2018 10:24pm