I went to pick up my disc and the machine said retrieving then it said sorry we had a p...

GetHuman981066's customer service issue with Redbox from August 2018

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The issue in GetHuman981066's own words
I went to pick up my disc and the machine said retrieving then it said sorry we had a problem try again later. Tried again and it said we do not have a reservation for you. Disc must be somewhere else. Came home and I was at correct location. I did not receive the disc and now I am on eternal hold. Please make sure you credit points back to my account and do Not charge my card as though I received this disc
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Redbox

Customer service issue
Reported by GetHuman981066
Aug 12th, 2018 - a yr ago
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Seen by 1 customer so far
Similar issue to 752 others
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Timeline
GetHuman981066 started working on this issue
Aug 12th, 2018 12:27am