Black Panther disc was too scratched to play. Want either a refund or free code to rent...

GetHuman749173's customer service issue with Redbox from June 2018

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The issue and preferred resolution, in GetHuman749173's own words:
The problem I ran into: Black Panther disc was too scratched to play. Want either a refund or free code to rent it again...
I trust that Redbox will make this right and come up with a resolution that is fair.
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Redbox

Customer service issue
Reported by GetHuman749173
Jun 4th, 2018 - 19d ago
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Timeline
GetHuman749173 started working on this issue
Jun 4th 6:44pm