Just rented a movie and it won't play standard DVD and I have cleaned it

GetHuman702837's customer service issue with Redbox from May 2018

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The issue in GetHuman702837's own words
The problem: Just rented a movie and it won't play standard DVD and I have cleaned it
GetHuman702837 did not yet indicate what Redbox should do to make this right.
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Redbox

Customer service issue
Reported by GetHuman702837
May 20th, 2018 - 6 mons ago
I have an issue with Redbox too
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Seen by 8 customers so far
Similar issue to 567 others
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Timeline
GetHuman702837 started working on this issue
May 20th 11:09pm