I was charged $**.** from my primary checking account today due to an unauthorized use...

GetHuman-herseana's customer service issue with Redbox from June 2018

1 view | 557 similar | 0 following
Help with my Redbox issue
First: share to improve GetHuman-herseana's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-herseana to get a Redbox rep on the line!
Always use the GetHuman Phone to call Redbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-herseana may need:
Email address on the account, Your name, and Your billing address
The issue in GetHuman-herseana's own words
I was charged $**.** from my primary checking account today due to an unauthorized use of my debit card onMay *th. I was unaware of this use being as though I have multiple cards in my possession but only utilize a prepaid debit card due to a breach of security at your boxes not having a process of making people use a pin to match the cards versus allowing people to just swipe any card and have no preventive measures to assure that no one else can just swipe and obtain dvds without consent. I feel by changing your purchase security others will not be victimized. I have contacted my bank institution and they are working diligently to work with you to refund and stop further transactions by blocking my card. If you need further assistance on my behalf please do not hesitate to call **********.

GetHuman-herseana did not yet indicate what Redbox should do to make this right.

How GetHuman-herseana fixed the problem

We are waiting for GetHuman-herseana to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Redbox's attention and get better help faster. Tap below to get started.
Having Redbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-herseana fixes it.
This email address isn't valid

Redbox

Customer service issue
Reported by GetHuman-herseana
Jun 2nd, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 557 others
0 customers following this

Timeline

GetHuman-herseana started working on this issue
Jun 2nd, 2018 8:36pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians