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GetHuman4293468's customer service issue with Real Simple Magazine from January 2020

Help with my Real Simple Magazine issue
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Account holder name, Billing address, Account phone number, and Email address on the account
The issue in GetHuman4293468's own words
I was trying to straighten out my account or renewal as I paid it by check and they kept billing me! They provide no phone number that I could find IN the magazine (that would have been a big help). I think I found a phone number on their website, but I did find one and the problem was solved when I called! ... How many $**.** do you want? I sent in one check for that amount for my subscription and a free guest subscription and now you sent me Another invoice for more. Exactly how much is a * year subscription???
This was extremely frustating because no note I sent seemed to resolve the problem. A simple phone call did it and so why keep it a secret?!
I did get it resolved with the phone number as she checked my account and said it was paid in full! I am not sure that "get human" did anything with the company, but the phone call resolved it.
Oh, gosh, I have been a customer for YEARS, so long I can't even remember when I started it.
Yes, I think I looked on their Website to GET a phone number and that was all it took.
How GetHuman4293468 fixed the problem

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Real Simple Magazine

Real Simple magazine renewal
Customer service issue
Reported by GetHuman4293468
Jan 26th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 35 others
0 customers following this

Timeline

GetHuman4293468 started working on this issue
Jan 26th, 2020 6:17am

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