The computer arrived with a scratch on the screen - unacceptable, given the cost of the...

GetHuman5018826's Returns issue with Razer from July 2020

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The issue in GetHuman5018826's own words
The computer arrived with a scratch on the screen - unacceptable, given the cost of the computer. The order number is RZUSWP************* and the Serial Number is BY****A********. I tried to call multiple times and got nowhere - just the recording to call back. I tried multiple times to replace the product online - but the system was not recognizing the order no. or the serial number. I now just want to return the defective product and get my money back ASAP. The system did not recognize the order number and the serial number when I wanted to return the product. This is the most horrendous experience I have had, and I expected more from your company. Please provide me with assistance to return the defective product and refund me my money back as soon as possible. I attached a picture of the scratched screen. At this point, I DO NOT WANT A REPLACEMENT - JUST TO RETURN THE PRODUCT AND GET MY MONEY BACK!!!

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Razer

Returns issue
Reported by GetHuman5018826
Jul 1st, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 62 others
0 customers following this

Timeline

GetHuman5018826 started working on this issue
Jul 1st 7:57pm

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