Dragonfly * fish*gps finder sealed unit not servicable

GetHuman995980's customer service issue with Raymarine from August 2018

11 views
 | 
11 similar
 | 
0 following
Help with my Raymarine issue
Did we steer you to the right help?
Waiting to see if GetHuman995980 got the right customer help using our suggestion.
The issue in GetHuman995980's own words
Get it fixed out of warranty ... I purchased this Dragon fly * back in Feb,** of **** after seeing the ease of use and several very interesting features. I sold my Hummingbird *** CI*SI because I had always heard from several people in commercial fishing industry about how robust and generally good there products were .Well this unit is * years old always stored with boat in garage not used every day maybe * times a month and now after speaking to raymarine because I assumed I could at least get the unit repaired because the navigation joystick is loose and the sonar only works when it wants to I was told well it’s a sealed unit there’s nothing we can do you will have to replace the unit with the superseded Dragon fly pro * at my expense. I certainly will not be doing that or recommending to any of my Texas counterparts based off my last interaction with raymarine .
They should disclose its a sealed unit and cant be repaired once its out of warranty
I would like them to fix my unit or discount a new generation dragonfly
Because Im loyal to products that stand behind there customers and when I believe in a product I certainly promote it.
I have an issue with Raymarine too
How GetHuman995980 fixed the problem
We are waiting for GetHuman995980 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Raymarine's attention and get better help faster. Tap below to get started.
Having Raymarine issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman995980 fixes it.
This email address isn't valid

Raymarine

dragonfly *
Customer service issue
Reported by GetHuman995980
Aug 15th, 2018 - a yr ago
I have an issue with Raymarine too
Fixed
Seen by 11 customers so far
Similar issue to 11 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman995980 started working on this issue
Aug 15th, 2018 6:57pm
GetHuman995980 indicated the issue is not fixed yet.
Aug 15th, 2018 8:07pm
GetHuman995980 indicated the issue is not fixed yet.
Aug 15th, 2018 8:11pm
GetHuman995980 indicated the issue is not fixed yet.
Aug 15th, 2018 8:12pm
GetHuman995980 indicated the issue is not fixed yet.
Aug 16th, 2018 7:59pm
GetHuman995980 indicated the issue is not fixed yet.
Aug 16th, 2018 8:01pm
GetHuman995980 indicated the issue is not fixed yet.
Aug 20th, 2018 11:57am