I am Henk Benckhuysen. In **** I purchased and installed A series *** with depth sounde...

GetHuman864730's customer service issue with Raymarine from July 2018

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The issue in GetHuman864730's own words
I am Henk Benckhuysen. In **** I purchased and installed A series *** with depth sounder. Evolution* autopilot integrated with digital radar and I ** wind instrument. The chart plotter has **.** software updates. We use Navionics chart chips. It all worked great in Canada and US. Now we are in Tahiti heading for NZ. The touch screen on the chart plotter, after being on for a couple of minutes , freezes, skips around the globe and or skips around the menus all by itself and does not respond to touch. Also, and this may be a different issue, we now get little navigation info off our Navionix chart chip, which is properly loaded and compatible. We have checked all the settings and menus.*A)Can this be fixed or is the unit fried?*B) What recent model has an improved touch screen *manual toggle that would fit the same housing as the A*** unit?

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Raymarine

Customer service issue
Reported by GetHuman864730
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 26 customers so far
Similar issue to 6 others
0 customers following this
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Timeline

GetHuman864730 started working on this issue
Jul 9th, 2018 9:56pm
GetHuman864730 confirmed the issue is fixed. Hooray!
Jul 14th, 2018 2:22am

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