I am Henk Benckhuysen. In **** I purchased and installed A series *** with depth sounde...

GetHuman864730's customer service issue with Raymarine from July 2018

35 views | 6 similar | 0 following
Help with my Raymarine issue
Next: our robot will wait on hold for GetHuman864730 to get a Raymarine rep on the line!
Always use the GetHuman Phone to call Raymarine. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman864730's own words
I am Henk Benckhuysen. In **** I purchased and installed A series *** with depth sounder. Evolution* autopilot integrated with digital radar and I ** wind instrument. The chart plotter has **.** software updates. We use Navionics chart chips. It all worked great in Canada and US. Now we are in Tahiti heading for NZ. The touch screen on the chart plotter, after being on for a couple of minutes , freezes, skips around the globe and or skips around the menus all by itself and does not respond to touch. Also, and this may be a different issue, we now get little navigation info off our Navionix chart chip, which is properly loaded and compatible. We have checked all the settings and menus.*A)Can this be fixed or is the unit fried?*B) What recent model has an improved touch screen *manual toggle that would fit the same housing as the A*** unit?

GetHuman864730 did not yet indicate what Raymarine should do to make this right.

How GetHuman864730 fixed the problem

We are waiting for GetHuman864730 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Raymarine's attention and get better help faster. Tap below to get started.
Having Raymarine issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman864730 fixes it.
This email address isn't valid

Raymarine

Customer service issue
Reported by GetHuman864730
Jul 9th, 2018 - 5 years ago
Fixed
Seen by 35 customers so far
Similar issue to 6 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman864730 started working on this issue
Jul 9th, 2018 9:56pm
GetHuman864730 confirmed the issue is fixed. Hooray!
Jul 14th, 2018 2:22am

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians