Ordered prescription sunglasses on ******, and uploaded the prescription (.pdf) to the...

GetHuman-joelle_b's Complaint issue with Ray Ban from May 2020

Help with my Ray Ban issue
Before contacting them, items GetHuman-joelle_b may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-joelle_b's own words
Ordered prescription sunglasses on ******, and uploaded the prescription (.pdf) to the website, as directed. Customer Service had asked for the prescription several times since then saying they can't open the document, which I've now provided * additional times via separate means (as requested): Re-uploaded .pdf to site, picture attached to email response (as requested), and .pdf to email response. I receive contact from them *x*per week since the order - at best. The web-chat submission button doesn't work, and I was on hold for over * hour yesterday awaiting assistance. I called this morning at *:** am (when they open) and am still receiving the recording that "all associates are assisting other callers". It's IMPOSSIBLE to connect with someone or get a response in a reasonable timeframe. I'm beyond frustrated. This has been a horrible customer experience.

GetHuman-joelle_b did not yet indicate what Ray Ban should do to make this right.

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Ray Ban

Complaint issue
Reported by GetHuman-joelle_b
May 28th, 2020 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 163 others
0 customers following this

Timeline

GetHuman-joelle_b started working on this issue
May 28th, 2020 12:39pm
GetHuman-joelle_b shared this issue with friends on Facebook
May 28th, 2020 12:43pm

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