An unusual exchange requested. Seeking some compassion and understanding.

GetHuman1376773's customer service issue with Ray Ban from October 2018

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The issue in GetHuman1376773's own words
I am hoping to exchange for a smaller size or children’s size. Due to unusually small head. ... Hi. I received a pair of beautiful pair of Ray Ban’s from my brother last Christmas. ****. I have a small head, so they are too big. I also have some mental health issues, which make it hard for me to go to malls or crowded places. I’m feeling better of late, and went to the mall last month. Where he bought them. They told me they couldn’t help me due to it being longer than ** days. I was hoping to exchange them for a kids pair. The employee did verify that they were purchased there, and in brand new condition. I am hoping that by me contacting you and explaining my situation, that maybe you could help me. Allow an exchange. I am embarrassed to tell people about my anxiety and depression that causes me to isolate and not want to go out of the house. However I’m on some new medication and in therapy. I was excited to have a reason to wear my sunglasses, feeling better now. I know that this is unusual for me to seek help with this. But am hoping you can help. Thank you for your time. I live in Minneapolis MN I can be contacted at (***)-***-**** They were purchased at sunglass hut in Macy’s at Rosedale Mall.* *Sincerely, A hopeful customer.
I was unable to come to the mall to exchange them within the ** days. Due to mental health issues. Feeling much better now. Very excited to get a better fitted pair for myself. In person, at the mall.
I’m hoping by explaining my situation that they may help me fix this problem. I didn’t choose to wait for so long to go to exchange them. I’ve been saying it for the longest time but couldn’t do it. As soon as I was feeling better I went. And was not able to be helped. Hoping for some compassion. I really love my sunglasses, their beautiful, their just too big for my face.
My brother bought them for me for Christmas last year. He’s been buying and wearing Ray Ban’s for ** years. A very loyal customer. I have yet to wear a pair. Mine don’t fit me.
I went to the store to exchange. She said it’s been too long and there’s nothing she could do for me. She verified they were purchased there and in brand new condition. I was heartbroken.
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Ray Ban

Customer service issue
Reported by GetHuman1376773
Oct 19th, 2018 - 3 mons ago
I have an issue with Ray Ban too
Not resolved
Seen by 8 customers so far
Similar issue to 65 others
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GetHuman1376773 started working on this issue
Oct 19th, 2018 5:29pm