An unusual exchange requested. Seeking some compassion and understanding.

GetHuman1376773's customer service issue with Ray Ban from October 2018

7 views
 | 
65 similar
 | 
0 following
Help with my Ray Ban issue
First: share to improve GetHuman1376773's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1376773's next move: talk to Ray Ban when they open.
Ray Ban's call center is closed now. We will send GetHuman1376773 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1376773 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1376773's own words
I am hoping to exchange for a smaller size or children’s size. Due to unusually small head. ... Hi. I received a pair of beautiful pair of Ray Ban’s from my brother last Christmas. ****. I have a small head, so they are too big. I also have some mental health issues, which make it hard for me to go to malls or crowded places. I’m feeling better of late, and went to the mall last month. Where he bought them. They told me they couldn’t help me due to it being longer than ** days. I was hoping to exchange them for a kids pair. The employee did verify that they were purchased there, and in brand new condition. I am hoping that by me contacting you and explaining my situation, that maybe you could help me. Allow an exchange. I am embarrassed to tell people about my anxiety and depression that causes me to isolate and not want to go out of the house. However I’m on some new medication and in therapy. I was excited to have a reason to wear my sunglasses, feeling better now. I know that this is unusual for me to seek help with this. But am hoping you can help. Thank you for your time. I live in Minneapolis MN I can be contacted at (***)-***-**** They were purchased at sunglass hut in Macy’s at Rosedale Mall.* *Sincerely, A hopeful customer.
I was unable to come to the mall to exchange them within the ** days. Due to mental health issues. Feeling much better now. Very excited to get a better fitted pair for myself. In person, at the mall.
I’m hoping by explaining my situation that they may help me fix this problem. I didn’t choose to wait for so long to go to exchange them. I’ve been saying it for the longest time but couldn’t do it. As soon as I was feeling better I went. And was not able to be helped. Hoping for some compassion. I really love my sunglasses, their beautiful, their just too big for my face.
My brother bought them for me for Christmas last year. He’s been buying and wearing Ray Ban’s for ** years. A very loyal customer. I have yet to wear a pair. Mine don’t fit me.
I went to the store to exchange. She said it’s been too long and there’s nothing she could do for me. She verified they were purchased there and in brand new condition. I was heartbroken.
I have an issue with Ray Ban too
How GetHuman1376773 fixed the problem
We are waiting for GetHuman1376773 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ray Ban's attention and get better help faster. Tap below to get started.
Having Ray Ban issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ray Ban email you?
This email address isn't valid
Follow this issue
See how GetHuman1376773 fixes it.
This email address isn't valid

Ray Ban

*************
Customer service issue
Reported by GetHuman1376773
Oct 19th, 2018 - a mon ago
I have an issue with Ray Ban too
Not resolved
Seen by 7 customers so far
Similar issue to 65 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1376773 started working on this issue
Oct 19th 5:29pm