I have tried to contact Ray Ban customer support on * separate occasions and have waiti...

GetHuman-amadonn's customer service issue with Ray Ban from July 2018

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The issue in GetHuman-amadonn's own words
I have tried to contact Ray Ban customer support on * separate occasions and have waiting almost * hours each time. I had to finally hang up. This is absolutely unacceptable for such a reputable company.*I would like to speak to a representative* about repairs on my sunglasses and to see if they are covered under warranty but unfortunately I do not have all day to sit on the phone.**I have aviator mirrored lenses for which a lens fell out and the arm that goes behind the ear has bent when I tried to catch the lens as it was falling out of my glasses. The frame is a bronze colored. Please tell me how I need to proceed to have these replaced.**Your attention in this matter would be appreciated.**Thank you , *Elizabeth Madonna
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Ray Ban

Customer service issue
Reported by GetHuman-amadonn
Jul 20th, 2018 - a yr ago
I have an issue with Ray Ban too
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Seen by 5 customers so far
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Timeline
GetHuman-amadonn started working on this issue
Jul 20th, 2018 8:18pm
GetHuman-amadonn indicated the issue is not fixed yet.
Jul 21st, 2018 3:25am
GetHuman-amadonn indicated the issue is not fixed yet.
Jul 22nd, 2018 1:05pm