Rand will send me a repair ticket

GetHuman-iande's customer service issue with Rand McNally from June 2018

Help with my Rand McNally issue
The issue in GetHuman-iande's own words
TND *** has frozen up. It will not even communicate with the Dock. It began by freezing at a location, and not moving from that location. I tried pressing the reset, rebooting, and running the diagnostic, without success. I have had this unit in for repair previously Re: connection issues. I am a Certified Driver Coach, and recommend the Rand McNally to new trainees. Now, I am less certain that I should.
GetHuman-iande did not yet indicate what Rand McNally should do to make this right.
I have an issue with Rand McNally too
How GetHuman-iande fixed the problem
Do the diagnostic* press & hold reset for * sec. With paperclip* check plug nose, if cracked, replace. May have to redo prest settings, e.g. auto recalc
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Rand McNally

Customer service issue
Reported by GetHuman-iande
Jun 25th, 2018 - 6 mons ago
I have an issue with Rand McNally too
Fixed
GetHuman-iande shared how to fix
Seen by 6 customers so far
Similar issue to 121 others
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Timeline
GetHuman-iande started working on this issue
Jun 25th 5:37pm
GetHuman-iande indicated the issue is not fixed yet.
Jun 25th 7:17pm
GetHuman-iande indicated the issue is not fixed yet.
Jun 25th 7:18pm
GetHuman-iande confirmed the issue is fixed. Hooray!
Jun 29th 4:31am