March *, **** of this year purchased the RM TND ** RV version upgrading from their olde...

GetHuman753319's customer service issue with Rand McNally from June 2018

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The issue in GetHuman753319's own words
March *, **** of this year purchased the RM TND ** RV version upgrading from their older model. What I like was their built in Dash Cam. Meaning NO more additional camera on the window. *Came straight out of Camping World, updated everything and was driving. Everything working great, was excited. Turned on the Dash Cam and it started Auto focusing. This went on for the entire trip home. The camera works and takes greats photo's. Dash Cam is not so good. In lue of it I mounted as a back up, video camera. Thinking maybe I needed an update. *After speaking with Rand McNally, their advice was to due a RESET. I did that, still after * months still the same problem. *This time I contacted Camping World. We decided maybe it was a bad unit. Exchanged it for a new unit. Once again, still the same problems. My only issue is with the Dash Cam. Either they fix it or discontinue it until it is continuously stable and not ALWAYS AUTO FOCUSING. I bought a GiiNii GD-***X for my wife's truck. IT WORKS!! My Sony Cam Corder, It WORKS. RAND MCNALLY TND ** DASH CAN. Failure. ***PLEASE CALL ME. ***-***-******Today I have spent ** minutes in holding. Very disturbing.
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Rand McNally

Customer service issue
Reported by GetHuman753319
Jun 5th, 2018 - a yr ago
I have an issue with Rand McNally too
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Seen by 2 customers so far
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GetHuman753319 started working on this issue
Jun 5th, 2018 7:12pm