Due to being homeless my brothers and I have been staying at the Ramada Hotel in Vallej...

GetHuman-tiphani's customer service issue with Ramada from August 2018

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The issue in GetHuman-tiphani's own words
Stay put because my mom now has enrolled my brother's back in school we had to come into the hotel do to have ability issues that our home was red flagged by the city inhabitable to live in so the landlord was going to take care of things that he was supposed to all he did was so the property so if we are forced to leave and not come back at the rate that we were given we were going to have to sleep in a car and there's five of us I don't want to put nobody through that my mom is the sole person that has money and she gives it to me in order to make the payment there but there's other people that aren't aware of our discount and they question everything instead of just posting our money and leaving it at that because once the manager is going for the day that has reduced our rate the other people don't know you know exactly what's going on and so forth so they like hesitate to even put our payments through so we just need to be there convenient to where the school is I mean we're playing a lot for the room to just be there every week on top of the fact we have to buy food ... Due to being homeless my brothers and I have been staying at the Ramada Hotel in Vallejo on Admiral Callaghan way we have a very big hardship financial hardship so I have been late on payments but they are still made in that day I've had extended time put on it in order for me to make the payment and had to wait about a half an hour to get my payment posted which then made it late so what has happened is and we are looking at least about a week out with a good discount. The staff or managers have provided we very much appreciate this now we're being told that they cannot do any more Stays for us indefinitely so we have been blocked in the system to where we can't be rented to anymore we have not caused any damage in the rooms we don't file and make complaints when we first appeared we had no smoke detectors in our room and that was very serious and we ask for that to change or you know get. Put one in Because a room shouldn't be without one or change the room we were told that they were all booked out and we would have to stay there we did and we had to wait until I think or even the night after that in order to get it and this was back in June or I really feel that we should have not been blocked and if there was such a great deal of a problem with a few of the late payment then we could have been warned and told that we will no longer get the discount that we had because we were booking online that's the right thing to do we're going to get but not to just be told we can't come back to the hotel we like them we were have been here * years ago when the pool opened.. don't have the amenities there's no pool there's no hot tub that's been shut down and it hasn't been. Its not clean at all I mean the parking lot is filthy the hallways dirty overflowing garbage but we just need a place to rest our heads and that is it so I'm not understanding why we are being put in that status as if*we did something wrong it was a payment please contact me at ***-***-**** that's my mom's number and I have my own which is ***-***-**** thank you
punishment it's not deserved if there was a problem with noise or my brother's wrestling around on the floor which they're only * and ** and I have a * year old son call on the phone to say hey one of the neighbors complain down or whatever have you we also have been on the third floor have asked to be moved to at least the second due to my having a back problem as well as my mom when she does come to bring me food and the money to pay for the room elevator smells like **** all the time and that's why we prefer not to ride in it even though I have asked them to have maintenance or whoever clean it everyday spray it down something people sleeping in the elevators they're sleeping on the floors outside the rooms so but like I said before I'm not worried about that I just need a place to stay and I'm trying to do the best that I can as a single mother as well as my mom's trying to do the best and she can as a single mother no child support no anything but doing Lyft rides all the time being that it's summer and school is about to go in most of the hotels or try charging extreme rates there are three motels that are not in operation to a Remodeling and one is completely shut down so that makes all of them booked out
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Customer service issue
Reported by GetHuman-tiphani
Aug 17th, 2018 - a yr ago
I have an issue with Ramada too
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Seen by 10 customers so far
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GetHuman-tiphani started working on this issue
Aug 17th, 2018 11:30pm