Rakuten Customer Service

Contact Rakuten & solve common issues

Use Rakuten's Phone Number

Rakuten's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Rakuten. Below you will also find the phone and non-phone-based contact information we've gathered.

Rakuten: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Rakuten.
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Click below to show 1 more questions, answers, and complete guides to common Rakuten customer support problems.

Contacting Rakuten customer support

Below you can compare and contrast the 2 ways to contact Rakuten by looking at which ones are the fastest and which ones other customers recommend the most for solving Rakuten customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Rakuten across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-800-0800
Customer Service
3 mins215
Online Help at rakuten.com
Customer Service
< 2 hrs94

Recent reasons customers contacted Rakuten:

I want to ask about the the Warriors free reversible jacket if you purchase $** or more...
Dear team,*I have been taking surveys in your platform for a couple of months now. I am...
Hi there. My name is Maristela Gerstberger and I ordered some products from Shein Order...
Ordered paid for but did not receive books invoices ******** and *******
I have attempted numerous times and on several different occasions to sign in to view m...
I subscribed to Viki Pass Standard on October **, **** and was charged $**.**. Today...
I am extremely angry, confused and dissatisfied with your platform. I referred a total...
i PURCHSED COAT FROM NEIMAN MARCUS, ORDER NUMBER WN***********. I ACTIVED RAKUTEN SHOP...
MADE A PURCHASE WITH NEIMAN MARCUS ORDER WN*********** ON ********. MY SHOPPING CART N...
I have not receive my cash back
Hi my name is Maristela Gerstberger. I did not receive my cash back. I placed an order...
I cannot add my Amex card to Rakuten.*It says it is not eligible for cash back. But als...
I just discovered a check that I forgot to cash. What can I do about this? Can I get an...

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Does GetHuman work with Rakuten?

GetHuman does not work with Rakuten's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Rakuten at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Rakuten's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Rakuten at a Glance

Rakuten has no chat option
Rakuten has no customer email
Rakuten has 1 help forum
Rakuten has no twitter handle
Rakuten has no facebook page
Contact information overview

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