Bonjour, voil* plusieurs jours que j’essaye en ** de joindre le service client impossib...

GetHuman-gainlud's Complaint issue with Rakuten from May 2020

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The issue in GetHuman-gainlud's own words
Bonjour, voil* plusieurs jours que j’essaye en ** de joindre le service client impossible ne r*pond pas aux mails et quand ils r*pondent c’est pour refuser la r*clamation. J’ai un souci sur une commande ou le vendeur a annul* la commande pour des raisons de livraison trop long donc ma commande est en suspens j’aimerais racheter le produit comme je le souhaitais d*s le d*part via un autre professionnel mais pour cela il me faudrait un conseiller client pour savoir comment l’on proc*de. Je suis plus que d**u du service client Rakuten c’est la premi*re fois que j’ach*te sur votre site en une journ*e j’ai d*pens* ****€ Et c’est comme *a que vous prenez soin de vos clients!! Bravo je ne suis pas pr*t de racheter sur votre site et encore moins le conseiller

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Rakuten

Complaint issue
Reported by GetHuman-gainlud
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 428 others
0 customers following this

Timeline

GetHuman-gainlud started working on this issue
May 22nd, 2020 2:29pm