Order *:*******-******-********** Placed On:********** **:** AM *I received the follo...

GetHuman1638006's customer service issue with Rakuten from November 2018

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The issue in GetHuman1638006's own words
Order *:*******-******-********** Placed On:********** **:** AM *I received the following email:**Unfortunately, your order has been canceled automatically because your payment information cannot be verified.**Please validate your payment information to avoid this error on future orders.**I have placed * calls to your company and had to leave voice mail both times after being placed on hold for at least ** min each time. I'm not understanding what the issue is? This is a NY State credit card and I order thousands of $$ a week using this card. Why is there an issue? I'm not understanding what the problem is!! I also was able to get the cyber monday price on these items. Will you honor this again since this issue is clearly your company? Please advise asap as we need this product ASAP!! Thank you, Linda Becker
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Rakuten

Customer service issue
Reported by GetHuman1638006
Nov 27th, 2018 - 9 mons ago
I have an issue with Rakuten too
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Seen by 2 customers so far
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Timeline
GetHuman1638006 started working on this issue
Nov 27th, 2018 4:36pm