Ladies and gentlemen, * *I was told I should contact you with my request. I don't reque...

GetHuman4877027's Refund a Charge issue with Rail Europe from May 2020

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Ladies and gentlemen, * *I was told I should contact you with my request. I don't request a reimbursement but a voucher for future trips. Because of the current travel restrictions I don't know the destination and travel time yet. *I appreciate your feedback until May **th.* *Thank you and kind regards,* *RE-***OQT*Gesendet: Montag, **. Mai **** um **:** Uhr*Von: "Refunds TicketPlan Group" *R*****@***.com**An: "Anne Sarah Oberle" ******@***.com**Betreff: RE: TicketPlan Reimbursement Application - TP******Dear Mrs Oberle, * *Thank you for your email. * *If we could explain that here at TicketPlan we administer the Cancellation Protection on behalf of Rail Europe and we have no involvement in the ordering or fulfilment process. Therefore, we are unable to comment on whether a voucher can be provided and to query this further, we would recommend that you contact Rail Europe’s customer services department. * *Should you have any further queries, please do not hesitate to contact us. * *Best wishes and regards,**Administration Team *TicketPlan Ltd*www.ticketplangroup.com E: *****@***.com*T: ***** *** *** F: ***** *** ****Leigh House, Broadway West, Leigh on Sea, Essex SS* *DD*Ticketplan Limited is an Appointed Representative of Essex Financial Management Limited which is Authorised and Regulated by the Financial Conduct Authority *This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you receive this communication in error, we would be obliged if you would notify us.*Telephone calls may be recorded for quality and training purposes* *Details of our Privacy Policy are available on our Website. Please click here for information* * * *From: Anne Sarah Oberle *mailto:*****@***.com**Sent: ** May **** **:***To: Refunds TicketPlan Group *R*****@***.com**Subject: Aw: TicketPlan Reimbursement Application - TP****** *Ladies and gentlemen,* *there seems to be a missunderstanding: I do not demand reimbursement but a voucher which can be redeemed after Covid ** when travelling is allowed again. I would appreciate your feedback on the voucher.*Thank you very much for your understanding and support.* *Kind regards,*Anne Sarah Oberle* * *Gesendet: Freitag, **. April **** um **:** Uhr*Von: "Refunds TicketPlan Group" *R*****@***.com**An: "Anne Sarah Oberle" ******@***.com**Betreff: TicketPlan Reimbursement Application - TP******Dear Mrs Oberle, * *Thank you for your email. * *From a review of your application we can see that on the ******** an email was sent to you regarding your refund application (please see attached email), maybe this was not received or inadvertently ended up in your junk folder?* *If we can be of any further assistance, please do not hesitate to contact us. * *Best wishes and regards,**Administration Team *TicketPlan Ltd*www.ticketplangroup.com E: *****@***.com*T: ***** *** *** F: ***** *** ****Leigh House, Broadway West, Leigh on Sea, Essex SS* *DD*Ticketplan Limited is an Appointed Representative of Essex Financial Management Limited which is Authorised and Regulated by the Financial Conduct Authority *This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you receive this communication in error, we would be obliged if you would notify us.*Telephone calls may be recorded for quality and training purposes* *Details of our Privacy Policy are available on our Website. Please click here for information* * * *From: Anne Sarah Oberle *mailto:*****@***.com**Sent: ** April **** **:***To: Refunds TicketPlan Group *R*****@***.com**Subject: Fw: TicketPlan Refund Application Form Submission Confirmation* *Ladies and gentlemen,*on March **th I sent you a refund application for our train ride from Nuremberg to Lyon on March **th due to travel restrictions. Since then, you haven't replied to my request. I would appreciate your feedback until **rd April.*Kind regards,*Anne Sarah Oberle* * * * *Gesendet: Montag, **. M*rz **** um **:** Uhr*Von: "Ticketplan" ******@***.com**An: "Anne Sarah Oberle" ******@***.com**Betreff: TicketPlan Refund Application Form Submission Confirmation** *Refund application confirmation*Reference number: TP******Thank you for completing a refund application form.*We will contact you shortly with regards to the next step in the refund application process.*If you need to make any further enquiries in relation to your refund application, please email *****@***.com quoting the TP reference number detailed at the top of this email.*We aim to respond to all refund applications within * working days. However, during busy periods a response may take slightly longer.*Please rest assured that your refund application has however been received.*If you would like to refer to the Cancellation Protection Terms and Conditions please click here.*Cancellation Protection is administered by TicketPlan Limited.** *Ticketplan Limited, Leigh House, Broadway West, Leigh-on-Sea, Essex, SS* *DD

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Rail Europe

Refund a Charge issue
Reported by GetHuman4877027
May 27th, 2020 - a year ago
Not resolved
Seen by 24 customers so far
Similar issue to 350 others
0 customers following this
Items needed
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Timeline

GetHuman4877027 started working on this issue
May 27th, 2020 5:11pm
GetHuman4877027 indicated the issue is not fixed yet.
May 28th, 2020 1:18pm
GetHuman4877027 indicated the issue is not fixed yet.
May 28th, 2020 1:25pm
GetHuman4877027 indicated the issue is not fixed yet.
May 28th, 2020 1:48pm
GetHuman4877027 indicated the issue is not fixed yet.
May 28th, 2020 1:48pm
GetHuman4877027 indicated the issue is not fixed yet.
May 28th, 2020 4:13pm
GetHuman4877027 indicated the issue is not fixed yet.
May 29th, 2020 8:08am