We have tickets to travel in Spain between Madrid and San Sebastian on April **. My hu...

GetHuman-lkbellma's Cancel booking issue with Rail Europe from April 2019

Help with my Rail Europe issue
The issue in GetHuman-lkbellma's own words
I’m request a refund from our travel insurance of $*** less fee for cancellation. ... We have tickets to travel in Spain between Madrid and San Sebastian on April **. My husband was hospitalized on April * and had surgery and is recovering but we are unable to travel. I would like to cancel our * roundtrip tickets which we are unable to use. I understood that I had purchased insurance for this possibility when I purchased the * tickets through AAA.

GetHuman-lkbellma did not yet indicate what Rail Europe should do to make this right.

How GetHuman-lkbellma fixed the problem
My husband was hospitalized so our AAA agent was able to get a voucher for future use.
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Rail Europe

Cancel booking issue
Reported by GetHuman-lkbellma
Apr 9th, 2019 - 2 years ago
Fixed
GetHuman-lkbellma shared how to fix
Seen by 14 customers so far
Similar issue to 435 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-lkbellma started working on this issue
Apr 9th, 2019 7:58pm
GetHuman-lkbellma indicated the issue is not fixed yet.
Apr 10th, 2019 12:26pm
GetHuman-lkbellma indicated the issue is not fixed yet.
Apr 10th, 2019 9:47pm
GetHuman-lkbellma indicated the issue is not fixed yet.
Apr 11th, 2019 2:15pm
GetHuman-lkbellma indicated the issue is not fixed yet.
Apr 11th, 2019 2:19pm
GetHuman-lkbellma indicated the issue is not fixed yet.
Apr 11th, 2019 2:21pm
GetHuman-lkbellma indicated the issue is not fixed yet.
Apr 11th, 2019 2:22pm
GetHuman-lkbellma indicated the issue is not fixed yet.
Apr 11th, 2019 2:23pm
GetHuman-lkbellma indicated the issue is not fixed yet.
Apr 11th, 2019 2:26pm
GetHuman-lkbellma confirmed the issue is fixed. Hooray!
Apr 13th, 2019 3:58pm
GetHuman-lkbellma confirmed the issue is fixed. Hooray!
Apr 13th, 2019 4:21pm

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