I just purchased * tickets from Barcelona to Marseille (booking number ********, Xiaoho...

GetHuman1671989's customer service issue with Rail Europe from December 2018

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The issue in GetHuman1671989's own words
I just purchased * tickets from Barcelona to Marseille (booking number ********, Xiaohong Huang, two kids: Bradley Liu and Selina Liu), then I found out I could buy the France-Spain * day pass with a lower price (*st class for one adult and * kids for * days within * months for only ***.**EURO). Is it possible for me to get the refund for my purchase or switch the fund to purchase the pass instead?
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Rail Europe

Customer service issue
Reported by GetHuman1671989
Dec 2nd, 2018 - 6 mons ago
I have an issue with Rail Europe too
Not resolved
Seen by 3 customers so far
Similar issue to 244 others
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Timeline
GetHuman1671989 started working on this issue
Dec 2nd, 2018 4:07am