Before contacting them, items GetHuman1671989 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1671989's own words
I just purchased * tickets from Barcelona to Marseille (booking number ********, Xiaohong Huang, two kids: Bradley Liu and Selina Liu), then I found out I could buy the France-Spain * day pass with a lower price (*st class for one adult and * kids for * days within * months for only ***.**EURO). Is it possible for me to get the refund for my purchase or switch the fund to purchase the pass instead?
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