I am double booked for tickets between London and Paris for October * of this year. Th...

GetHuman-mimsy's customer service issue with Rail Europe from August 2018

Help with my Rail Europe issue
The issue in GetHuman-mimsy's own words
I am double booked for tickets between London and Paris for October * of this year. The tickets are for Mariella Mason and Barbara Lankford.**I noticed that my original attempt to book showed a country code of Canada. I was unable to change the code to the United States, so I started boing back through the pages to find the original spot that mentioned a country code. I came up with a blank page, so I had to enter the information all over again. This time the computer accepted the US Country code, but it resulted in a duplicate booking. Please cancel the duplicate booking. The two reservations areQKVKAJ (correct) and QYYHHI(incorrect...wrong country code). I have notified American Express of this erroneous charge as well Thank you so very much.**Mariella Mason

GetHuman-mimsy did not yet indicate what Rail Europe should do to make this right.

How GetHuman-mimsy fixed the problem
I went to my credit card account and they resolved it with Rail Europe
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Rail Europe

Customer service issue
Reported by GetHuman-mimsy
Aug 27th, 2018 - 3 years ago
Fixed
GetHuman-mimsy shared how to fix
Seen by 16 customers so far
Similar issue to 133 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-mimsy started working on this issue
Aug 27th, 2018 4:12pm
GetHuman-mimsy indicated the issue is not fixed yet.
Aug 27th, 2018 7:06pm
GetHuman-mimsy confirmed the issue is fixed. Hooray!
Aug 28th, 2018 5:26pm
GetHuman-mimsy confirmed the issue is fixed. Hooray!
Aug 28th, 2018 5:28pm
GetHuman-mimsy confirmed the issue is fixed. Hooray!
Aug 28th, 2018 11:57pm
GetHuman-mimsy confirmed the issue is fixed. Hooray!
Aug 28th, 2018 11:59pm

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