I was never sent a confirmation email from rail Europe I only had an order confirmation...

GetHuman-simcap's customer service issue with Rail Europe from June 2018

Help with my Rail Europe issue
I was never sent a confirmation email from rail Europe I only had an order confirmation number which apparently means nothing. I’m in Paris waiting to take the TGV to Nice. I was told to just give my credit card that was charged the $***. I’m at the gare Lyon and they are saying they cannot do anything as rail Europe is not connected to their system they are making buy another $*** worth of new tickets. I am very upset and angry please advise what I should do as rail Europe are closed today
I trust that Rail Europe will make this right and come up with a resolution that is fair.
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Rail Europe

Customer service issue
Reported by GetHuman-simcap
Jun 25th, 2018 - 2 mons ago
I have an issue with Rail Europe too
Fixed
Seen by 15 customers so far
Similar issue to 39 others
0 customers following this
Items needed
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Loyalty program number (if applicable)
Timeline
GetHuman-simcap started working on this issue
Jun 25th 7:17am
GetHuman-simcap shared this issue with friends on Facebook
Jun 25th 7:17am
GetHuman-simcap indicated the issue is not fixed yet.
Jun 25th 8:25am
GetHuman-simcap indicated the issue is not fixed yet.
Jun 25th 2:41pm
GetHuman-simcap indicated the issue is not fixed yet.
Jun 26th 9:35am