The issue and preferred resolution, in GetHuman-grandyto's own words:
Purchased a HDMi to RF Converter catalog number *******. And I have it attached to Roku wireless streaming device. I have picture and sound when I first turn on the tv. But when I select the program to watch I lose picture but still have sound. Can you give me information on how to correct this problem **Thank you!
I trust that RadioShack.com will make this right and come up with a resolution that is fair.
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