I bought a drone at the West Town Mall store in Knoxville Tennesse * days ago. I told...

GetHuman-amy_dors's customer service issue with Radio Shack from December 2018

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The issue in GetHuman-amy_dors's own words
I bought a drone at the West Town Mall store in Knoxville Tennesse * days ago. I told the man when I was purchasing it that I may have to return it. He said nothing about an exchange only policy. I brought it back today and he refused to give me my cash back. Told me the return policy was on the receipt. I was in a hurry and trying to get it to the car quickly and did not even look at my receipt. I feel like he should have told me about the policy especially since I told him that I may have to return it! That is NOT good business. I will never return to this store or Radio Shack again! Furthermore I plan to tell everyone I know and put on social media what happened if I can't get my money back. The box had never been opened and he would've had no problem selling it with over left till Christmas. Again, terrible customer setvice! I am in customer service and know how it should be. Please get back with me ASAP.

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Radio Shack

Customer service issue
Reported by GetHuman-amy_dors
Dec 15th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 102 others
0 customers following this

Timeline

GetHuman-amy_dors started working on this issue
Dec 15th, 2018 4:00pm

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