ROBLOX Customer Service Issues

Good evening, I recently had my account unfairly deleted due to a harmless word exchange with a close friend. The word in question was ''Gay,'' a term both my friend and I were comfortable with. Despite sending over 4 appeals, they were all rejected. This situation feels unjust. I have invested a significant amount into that account only for it to be deleted over something trivial. I am determined to regain access and will continue to pursue this matter until a fair resolution is reached. Username: BIasphemist

Hello, I am contacting you because my Roblox account was unexpectedly deleted due to a flagged report which I believe to be inaccurate. The report was made at 9:54 AM on November 28th; however, at 9:45 AM, I was not even actively using Roblox. I want to clarify that I have not caused any harm to whoever reported me. While there may have been instances in the past where conflicts have arisen, I have not engaged in any disrespectful behavior recently as I value being a positive member of the community. I kindly ask for your assistance in reviewing this situation promptly and providing me with a resolution. Thank you.

Hello, someone reported me for no reason while I was playing a game where combat is allowed against all players. They got upset and began spamming me. I asked them to stop, but they didn't, so I reported them. Unfortunately, they reported me as well. I didn't engage in spamming. Please restore my account as I have been banned. They not only reported me but also insulted me. My account name is Giuliococomero133. Please unban me. I don't have an email, so I am using my name instead. Apologies for any language issues, as I am a young Italian player. Thank you for your assistance.

Hello Roblox Support, I am experiencing issues with my game account as I have not verified my email on Roblox. Unfortunately, I am unable to recover my password and keep receiving an error message saying 'Username or password incorrect' when I attempt to log in. This situation is preventing me from creating content for my YouTube channel for 6 days now. I trust that Roblox will assist me with this matter promptly. Please find below the account details for your reference: Account: siggameprofff Password: d[redacted] Thank you for your help.

After returning from school, I was playing Roblox when unexpectedly I got logged out and forgot my password. Despite numerous attempts, I couldn't reset it due to unknown reasons. I have been struggling for a year to regain access to my account without success. I tried resetting the password using my phone number, but the process does not work for this account, while it does for my other accounts. I am reaching out to seek help with this persistent issue as I am unsure of what caused the sudden logout and password reset difficulties.

Recently, while using Roblox on my tablet, the platform experienced two unexpected shutdowns over the past week. After the latest restart, I found myself logged out of my account. Despite my attempts to log in using my usual credentials, I received an error message stating they were incorrect. Since I don't have access to a phone, I'm reaching out for assistance. My username is rosey98543. Kindly provide support by sending the password reset information to [redacted] Thank you.

Hello, my name is Mika, and in-game, I am known as GarnMika_lol123. I have been playing the game for a long time, and I recently encountered an issue. I purchased the [redacted] Robux package twice for 20 euros each on 6.12.[redacted]. However, when I logged back in, the Robux had not been added to my account despite the payment going through. I checked for any errors or notifications on the website without any luck. I only have two proofs of purchase, one on Microsoft showing the transaction date and frequency, and the other showing my recent Robux transactions in the last 30 days. I'm eagerly awaiting a response to resolve this matter promptly. Unfortunately, I can't provide evidence here, but I can share a photo through a platform if needed. Thank you.

Hello Roblox, I am having trouble accessing my account because I forgot my password after changing it from 0912anime due to some privacy concerns. Despite being 13 years old, the account age is incorrect. I was actively playing last night around midnight and again this morning at 6 a.m., enjoying the game Stat Tower Defense. I don't want to miss out on any events. You can reach me at [redacted], and I can provide my mom's contact information. My brother's account is cringeboy164, and we share the same email, but I forgot to update mine, my mistake. Please respond quickly as I have evidence of my old password saved in the game and pictures of me playing. I am eager for your assistance. Thank you for your prompt response.

Yesterday, I encountered an issue with my laptop while using it. Whenever I try to move in a direction apart from facing the screen, my avatar movement stops abruptly. I have to repeatedly press the arrow keys to resume movement. This problem is frustrating and interrupts my experience. I have ruled out the possibility of it being a laptop problem as it is new.

While on the website's lobby, I received an invitation from someone to join their Roblox game room. After joining, they deceived me by promising Robux and asked to change my email. Subsequently, they altered my password and are now posing as me, causing much distress. Despite repeated attempts to reach out to Roblox for assistance, I have not received any responses, leading to frustration. I urgently seek help to regain access to my account, "lovemykittylol," which I have cherished for three years.

Hello, I am the parent of Amaura who enjoys playing Roblox. Every time she logs into the game, her avatar's left arm appears larger than her right arm, causing issues with how her character looks in-game. Additionally, every time I purchase an outfit for her, it seems to disappear without being equipped, which is frustrating as it's my hard-earned money being spent. I have reported these issues multiple times without any resolution. Please contact me at my email [redacted] to address this matter promptly. Your assistance in resolving these problems would be greatly appreciated. Thank you in advance.

I am 11 years old and would like to start using my account again. My username is FoxoDogoTheSavage. I was banned for inappropriate content labeled as "adult" or "horny," which I am not familiar with. My cousin used my account on the laptop to play games like Bedwars and Flee the Facility. I assure you that I do not engage in any adult or inappropriate behavior. I am seeking your assistance to lift the ban, as I have taken measures to ensure my account's security. Thank you for your help.

I apologize for the inconvenience. My email has been down, and I am seeking assistance with my billing. My child inadvertently clicked on the premium option multiple times, as per her friend. This has caused financial strain, and I am unable to reverse these charges. My contact number is [redacted]. I assure you, if you can assist us in this matter, I will ensure such incidents do not occur in the future. Thank you for your attention. Kindly reach out to me at your earliest convenience.

Hi, I participated in a giveaway in the Discord server for the "Adopt Me" game and won. However, after receiving a link to claim my items, I couldn't log back into my account. My email address, [redacted], is linked to two accounts, but only the bilstar06 account was hacked. I can provide payment proof and verify my email in different ways. I am hoping to recover access to my account. I look forward to your response.

I share a Roblox account with a close friend, and he recently changed the email and password to tease me. The email he added, [redacted], had not been verified, and I didn't have a phone number linked to the account. The original email, [redacted], was changed to his. The original password was skehtchy48, and he said he changed it to "ricisabosslol" though it doesn't work when I try. I attempted to reset the password using a different email, but I'm unsure if it's because the email wasn't verified or because it was changed. I received emails notifying me of two different email changes starting with "Mik" and "Hay," neither of which are mine or my friends'. I can't verify ownership through email or phone number, but I have a purchase receipt which I can provide. I have proof of emails and can share the account's past passwords and pins if needed.

After being away from ROBLOX for a week, I logged in to play Adopt Me and was shocked to find that all my legendary and limited items were missing. Concerned about a possible hack, I tried to contact the Adopt Me support line, but they are not currently accepting hacking complaints. Although I don't play Adopt Me much, I was more worried about how someone infiltrated my account. I took steps to change my password and remove any viruses from my computer, but discovered that the hacker had set a pin on my account, preventing me from making changes. Unfortunately, I do not know the pin they set. I need assistance to ensure the security of my account moving forward.

I encountered an individual with the username "blossominqt" on Roblox who promised to sell me godly items on Murder Mystery 2. I purchased a $25 Roblox gift card, bought an outfit for 1k Robux from them, but they refused to give me the promised items and wanted me to buy more items. After I made another purchase, they scammed me and removed me from their friends list. I feel frustrated and angry about being scammed out of $25 and I am considering taking action against this user. I request that Roblox bans their account to prevent further scams. Thank you.

Help: A girl who claimed to be my "friend" asked to borrow my pet on Roblox. It took me a long time to get it because I don't have Robux. She then sent a trade request, but she left the game at the last minute and unfriended me. I remember her name started with "Giulix" and she had a Roblox skin with blond hair, black glasses, and a pink shirt. I hope you can help me get my pet back and find the scammer.

I am facing issues accessing my account due to an obsolete email address linked to it. Despite numerous attempts through emails, texts, and calls, I have not received any help for over a year. I require assistance in either removing the 2-step verification or transferring the data to my current email. All my efforts to resolve this have been in vain. I am extremely frustrated and considering reaching out to the owner of Roblox for a possible solution. Thank you.

In [redacted], I almost had my account hacked, so I set up a PIN for my Roblox account. I entered a random number, not taking it seriously. Now, when I wanted to change my username, it asked for my Roblox account PIN, and no matter what I tried, it didn't work. I reached out to Roblox support, and they emailed me steps, but they couldn't reset it. I've invested over hundreds of dollars in my account, so I'm hoping to get some assistance with this issue.