ROBLOX Customer Service Issues

Hello Roblox team, I have reached out to the creators of the games I enjoy, and they advised me to contact Roblox support for assistance, which I did. Despite my efforts, I am unable to access the game modes I purchased through gamepasses, having spent nearly 40,[redacted] robux. This issue persists across multiple experiences such as Bubble Gum Simulator, Giant Simulator, and Anime Fighters Simulator. I am looking for a solution to resolve this matter. Thank you, Luca

I was away from my main account for a day, and one of my younger family members used it to share some jokes. When I tried to log back in, I discovered that I was banned for "dating and sexting" for 3 days. My family member was making innocent jokes, but someone else was using much more inappropriate language. I feel this ban was unfair as I did not receive a warning. I reached out to the appeals team explaining the situation, but they dismissed my appeal without considering my side of the story. I only found out about the ban when my sister informed me, and I am frustrated by the lack of communication in this process.

I am a player of this game and I really enjoy it. My username is JohnyJThompson. Unfortunately, I have been locked out of my account. Before I left the game, there was an issue in the chat and I tried to reset by leaving, but now I can't log back in. I have had this game for approximately a month and a half, and I'm unsure what to do next. I would appreciate it if my account could be unfrozen, or if I could have a different account with all the items I had before, including my Robux and Premium in Brookhaven. If my account cannot be restored, I would like to request for the alternative account option. Thank you for addressing this matter. Blocking or freezing accounts without cause is not fair, and I am unsure why this occurred.

I am extremely frustrated that my account, on which I spent over $[redacted], has either been taken or stolen. The username is HappyP_ll and the password should be on record. Please email me as soon as possible as I am eager to retrieve my account.

I'm having trouble accessing my account. I've been waiting for almost an hour for the problem to be fixed. The issue with ROBLOX seems to be resolved, but we still can't access the site. A message appears saying, "ROBLOX maintenance, making things more awesome. Be back soon." Please respond quickly as we are all still unable to log in due to this ROBLOX issue. Thank you, Adam. Best regards, Adam Iskander.

I'm unable to access Roblox due to maintenance. I've been trying for over four hours and despite [redacted] others being able to log in, I'm left waiting. This is particularly disappointing for my kids, aged five and eleven, who are eager to play their favorite game. Could you please assist in resolving this issue? My username is Gears5.

I need to report a troubling situation involving a 12-year-old child who has been negatively impacting my 13-year-old daughter on various online platforms, including Discord and possibly Roblox. The child has been exposing my daughter to inappropriate and harmful content, such as sexual acts, conversations about suicide, hate speech, and encouraging dishonest behavior. I have attempted to address this with the child's parents and have saved all communication for reference. Despite this, the issue persists, as the child has recently re-engaged with my daughter on Roblox using the username Andyy. I am deeply concerned about this situation and believe it amounts to internet stalking. I request that appropriate actions be taken to prevent further contact between this child and my daughter. Any assistance in addressing this matter is greatly appreciated. Thank you for your attention to this urgent matter.

I was banned nearly two years ago and have been unsuccessful in getting my account reinstated. Prior to the ban, I had a demanding friend who pressured me into doing things I was uncomfortable with. Feeling controlled, I decided to make a change and blocked this friend. The following day, I discovered my account was terminated due to a decal or asset in a game we were developing that violated Roblox policies. Devastated, I lost contact with all my friends. I am reaching out to Roblox in the hopes of getting my account unbanned so I can reconnect with my friends.

I experienced extreme distress when Roblox was inaccessible for 18 hours. I felt anxious and had a panic attack upon realizing I couldn't access the site. This caused me to consider drastic actions out of desperation. Roblox is a significant part of my life, and I've spent a substantial amount on it, including purchasing items for myself and my girlfriend, CoolDjoleProGamerYT. The game introduced me to my girlfriend and allowed us to create beautiful memories together with our virtual family. Losing access to Roblox is causing me immense emotional turmoil, and I hope the issue is resolved soon to avoid further distress.

I recently got banned from my main Roblox account. I attempted to contact Roblox via phone, but I was unsuccessful. My ban was a result of using a free model, specifically a UTG model, without knowing its content. I received an immediate permanent ban, causing me to lose all my progress dating back to [redacted]. I never intended to release the game to the public, as it was for personal testing only. Despite explaining my situation, Roblox did not show any leniency and enforced a permanent ban. My username is 123Claninate123, and I also had developer payouts from creating small games. My aspiration of becoming a Roblox developer has been shattered due to this incident.

I encountered an issue while trying to play ROBLOX on my account. After attempting to log in, a message informed me of an ongoing problem and directed me to visit statusroblox.com for updates. Despite waiting over 12 hours, the issue persists, preventing me from accessing my account. While the ROBLOX status now shows as resolved, I continue to face a message indicating the site is under maintenance to improve services. The notification assures a prompt return but still restricts site access. Your immediate response is greatly appreciated, as many users, including myself, eagerly await the resolution to resume playing on ROBLOX. Thank you, - AI

I am expressing my deep emotions regarding the absence of Roblox from my life. Unable to bear the thought of its temporary unavailability, I find solace in reminiscing about the times spent on Bloxburg and longing for its return. I reach out to Roblox in spirit, hoping for its swift comeback, feeling a deep connection to this virtual world that has impacted me greatly. The dream of Roblox being gone evokes strong emotions, causing physical and emotional distress that only true fans can understand. The void left by its absence is overwhelming, leading to despair and a desperate plea for its return. The intense love for Roblox transforms into a whirlwind of emotions, culminating in a fervent wish for its revival, symbolizing a newfound appreciation for its presence in my life. As I yearn for its return, my dedication to Roblox shines through, illuminating a path of hope and anticipation for its restoration. Sincerely, Zahra M. A. A devoted Roblox enthusiast, known as TotallyNotZahraa

Hello Roblox Company, I am 11 years old and have always enjoyed your game. Yesterday, when my dad tried to purchase [redacted] robux for me, a message appeared on the screen indicating there was an issue. Though my dad told me to ignore it, we couldn't complete the purchase. We attempted later, but unfortunately, it still didn't work. My uncle mentioned that my cousin also faced the same problem, and when I contacted her, she informed me that even her friends couldn't play. Could you please send me an email explaining what occurred when trying to make a purchase? The game is a vital way for me to relax, and I, along with many others, including children like me, enjoy playing it. I really miss playing Daycare2 or Brookhaven RP. I hope it's just an update issue, and I look forward to your assistance. Thank you and have a nice day!

Hello Roblox Company, my name is Maya, and I am 11 years old from Romania. I really love your game. However, yesterday my Roblox was down, and I got scared. It seems like everyone I know is also experiencing the same issue - my cousin, my cousin's friend, and my own friends. Please contact me to explain why the game was down. I lost my account once before, and I hope it won't happen again as it would make me unhappy. I also want you to address the bullying, dating, and scamming issues because these behaviors are unpleasant. Some say it's an update, and we are all concerned. The game is essential for us to relax, so if you do updates, please try not to shut down the application. I appreciate all you do, but please resolve this quickly. Thank you and I hope this matter will be resolved soon. Goodbye and have a nice day!

I encountered an issue today while trying to access the platform. Upon attempting to log in, I received an error message prompting me to retry due to a problem. Despite clicking "retry" multiple times, the issue persisted. I verified my internet connection and confirmed it was working properly, ruling out any connectivity problems. Subsequently, I conducted an online search to investigate why Roblox was inaccessible, only to discover that it had been shut down temporarily due to an unforeseen complication. It was noted that approximately [redacted] users managed to access Roblox during this period, unfortunately, I was among those unable to do so. Username: Dragonboyking2009

I've been attempting to reach out numerous times, but the line keeps redirecting me to different places. The extended shutdown is quite frustrating. It has already been three days, and if it continues into tomorrow, that will make it four. It is crucial for you to investigate this matter promptly. My girlfriend, myself, and our friends are all avid players, and we are unable to access the game. There seems to be widespread login issues affecting many others as well. Have you performed a thorough check to confirm if this is just a singular bug? There could potentially be multiple issues at play here that need to be addressed comprehensively.

I am facing an issue with my best friend's account on Roblox. They were kicked out due to forgotten password, and their phone number and email did not connect to the account. We have spent a lot of time and money on the game together, and it's disheartening not being able to access it. I am determined to help them regain access, but without extensive proof, it feels impossible. Once Roblox resolves the current bug issues, I hope to receive assistance with recovering my friend's account and removing the two-step verification imposed after a hacking incident. I suggest requiring a password before enabling two-step verification for added security. I go by Pearl64f on Roblox and can provide evidence of my account activity. Any help in resolving these matters would be greatly appreciated.

Hello, I've been playing Roblox for 2 years, and lately, I am unable to access my account. I kindly request a refund for all the Robux I have purchased. I would appreciate it if you could either refund the money or remove all items from my inventory and reimburse me with the Robux equivalent. I would like to keep my hairstyles, the off-sale red shattered fedora, my korblox, and any free items I have earned. Thank you! You can reach me at user 63kMissedCallz or call me at 1-[redacted] or 1-[redacted].

During the recent outage, I purchased roughly $[redacted] worth of Robux, adding $[redacted] from a Visa Gift Card. My last purchase was made just before the site went down. Prior to the outage, I had around 37,[redacted] Robux in my account. When I logged back in, it only showed about 1,[redacted] Robux, the amount I had before I made the purchases. I am interested in either getting a refund or, preferably, having my Robux balance restored, as getting a refund would result in me making the same purchases again.

I purchased eighty Robux on my phone, received a success message, and later checked my balance on my Macbook to find it unchanged. Despite the purchase confirmation from my phone, my Robux balance remains at two hundred and four instead of two hundred and eighty-four. It has been over four hours, and there is no update in my Robux balance. Even the transaction record on the Roblox website does not show the purchase. My phone confirmed the payment, thanking me for spending $1.09 on iTunes. I hope that Roblox can assist me in recovering the missing eighty Robux. Thank you, Roblox!