ROBLOX Customer Service Issues

While playing on Roblox today, I was unexpectedly logged out of my account only to find out that it had been hacked. The hacker made an unauthorized purchase with my Robux and traded my valuable items, including my *** Overseer's Eye, for a significantly lower price. My Roblox account is zerkx**, and the accounts involved in this incident are 'Cryptodawn', 'longtermapproach', and 'JonBush**'. I also suspect that 'longtermapproach' passed on the items to another account. I kindly request to have my items restored to me or receive new versions, get my Robux refunded, and have the responsible accounts terminated to prevent future incidents. The *** Overseer's Eye was a significant investment for me, and I hope this matter can be resolved promptly.

I recently received a 7-day ban on Roblox for using an inappropriate term in a defensive manner, which I now regret. The incident occurred when I joined a friend in Bloxburg, and their friend became upset over our interaction, leading to conflicts and unnecessary name-calling. I have already apologized for my actions, but I feel the punishment is unfair considering the circumstances. I am requesting for my ban to be reduced or removed as the other user instigated the situation. My Roblox account username is "X0kenya." Thank you.

Hello, I'm Caitlin Ann Graves, and I have concerns about the rules and guidelines of your app. I believe the game should be strictly for adults aged 18 and above due to inappropriate content. I've encountered bullying, explicit sexual comments, and harassment from underage users on the public chat. This behavior is unacceptable, and I won't tolerate disrespect or hacking attempts towards my account. I urge you to enforce an age restriction of 18+ on the platform. If needed, I am willing to provide my ID and have my husband confirm this. You can reach me at [redacted]. Please address these issues and ensure a safer environment without explicit content for all users. Thank you and God bless you.

I have been away from Roblox for some time and did not associate an email for verification initially. When attempting to log back in recently, I encountered a new 2-step verification process that required a code sent to an email I had not linked. Despite my efforts to contact Roblox support and test various email addresses, I am stuck without access. I received a reference number during this process, adding to the stress of not being able to retrieve my account on Roblox.

On August 20th, my account was hacked, resulting in the loss of 3 million in limited items on Roblox. When I reached out to Roblox for help, I faced accusations of hacking my own account and selling items offsite. Furthermore, they claimed I violated their terms of service by obtaining Roblox cards from a 3rd party site, which is not specified in their TOS. I believe Roblox's lack of assistance stems from the substantial loss and their indifference. Despite multiple pleas and unanswered tickets, they refuse to restore my items. It seems once Roblox denies a request, they completely disregard any further communication. This experience has led me to refrain from playing on Roblox. The platform's billion-dollar status does not excuse their neglect and lack of support for users. It's disheartening to have worked hard for items only to have them stolen, with Roblox turning a blind eye to rectify the situation.

Hello, for the past two months, I have been unable to retrieve my Roblox password. When attempting to send a reset to my email, I receive an error stating it's not associated with my account. My profile name is TippyWarrior807.

I am seeking assistance regarding my Roblox account recovery. Despite possessing evidence to verify ownership, I have not successfully regained access. My usernames are XxBAMB1NOxX, theB00G3Yman, and XxBAMB11xX. The billing address associated with the account is [redacted] Hayes St., Anchorage, Alaska [redacted]. I am a premium member who regularly pays $19.99 and joined Roblox on January 2, [redacted]. The issue arose when I was hacked, and although I retrieved the account, the hacker has now set a PIN and changed the associated email. I have a significant viewership for my Roblox streams and urgently require assistance to address this matter. Kindly advise if further information is necessary. Sincerely, XxBAMB1NOxX.

My account has been hacked. My first name was deadlyxrudrax, my display name was Mythical_Regaltos, and the email I first registered with was [redacted] I never bought Robux. I am from India and created this account in India. Today, while trading with someone, he asked for my name. I shared it, and then I received an email about 2-step verification from Quebec, Canada. Now, I can't log in. Please help me. I connected my email ID to the account and have proof it's mine. I've been using this account for over 6 months in India, so I couldn't have moved to Canada. Please assist in changing the password for my account. Thank you. Account details: First name: deadlyxrudrax Robux purchase: No Number of friends: [redacted]+ Have screenshots of 2-step verification on my phone.

I encountered an issue with accessing my Roblox account. I suspect it was due to a compromised link because I couldn't join the game after logging in. When I returned after dinner, I discovered that a significant portion of my items in my royal high account were missing. These included 3 halos, [redacted],[redacted] diamonds, various sets like Royale Rebel, Valentina, princess star frost, shadow empress, winter guardian, as well as the parasol [redacted]. I believe that covers everything. My username is SimplyxCook1e. Restoring my items is crucial to me as this game holds immense value, and losing everything so suddenly has left me feeling devastated. I hope for your assistance in resolving this matter.

My account was hacked. My first name was deadlyxrudrax and my display name was Mythical_Regaltos. The email I first registered with was [redacted] I have never bought Robux. I am from India and created the account there. Today, while trading, someone asked for my name which led to an email about 2-step verification from Quebec, Canada. Now, I can't access my account from my phone. I need help as this was my first account and I'm unable to change the password; there's an error. I connected it to my email ID. I've been playing with this account for over 6 months in India and have proof of ownership. I have more than [redacted] friends and even have a screenshot of the 2-step verification message on my phone.

I am encountering difficulties logging into my Roblox account due to three primary reasons. Firstly, despite entering the correct password without any errors, the login page intermittently indicates that the password is incorrect. Secondly, upon resetting the password and surpassing the initial "Wrong Password" phase, I encounter issues with the 2-Step Verification process. After entering the verification code, instead of granting access, the system merely refreshes the page. This brings me back to the first issue. Lastly, after investigating on YouTube, I suspect that my account may have been compromised and subsequently banned due to unauthorized activities carried out by the hacker while I had no control over the account. I did not receive any warning messages regarding this.

Dear forum members, I am Su Yeon Kim from the Korean Digital advertising company "Chai Communication" seeking to collaborate with Roblox. Our partners, CJ CheilJedang and the Korea Agro-Fisheries & Food Trade Corporation, hope to work together on a project aimed at promoting K-FOOD through the Roblox platform. The main objectives include showcasing Korean agricultural and marine products to enhance interest in K-FOOD globally. The proposed project involves creating a virtual Korea Map "Korea Farm" within Roblox, featuring iconic specialties from various Korean cities. The project timeline is set from December [redacted] to March [redacted], subject to adjustments. Your feedback on the proposed collaboration, including availability, process, and estimated costs, would be greatly appreciated. Thank you for considering our proposal. Best regards, Su Yeon Kim

I sent an email previously, but haven't received a response yet. Approximately two weeks back, I purchased a $10 Robux gift card from a local store. After redeeming the gift card, I verified that I am not a robot and received the free witch hat that comes with the $10 purchase. I even have a screenshot confirming that $10 would be added to my account, along with receiving the hat. However, it has been two weeks now, and I have not yet received the $10 worth of Robux.

Three years ago, my account was compromised, and I am still struggling to regain access. I urgently need my password as my account holds crucial information. If transferring my data to my alternate account is possible, that would be greatly appreciated. The password reset function is not working correctly as it reverts to the old one. Moreover, I suspect my email may have been tampered with or removed. Kindly assist in changing the email associated with the account and disabling two-step verification. I would like to update the phone number to [redacted]. For prompt communication, kindly reach out to me at [redacted] Your help is vital as I have valuable content on this account that I acquired a few years ago. Your immediate attention to this matter would be highly appreciated.

My account was banned for using the word "gay," which I didn't mean as an insult or harassment toward anyone. I apologize for breaking the rule, even though "gay" is not meant as an insult. I haven't used that word in almost a year. I don't understand why saying "gay" would lead to such consequences. I feel it's unfair to face deletion for this. Losing everything, including my in-game currency, due to this deletion is disheartening. Please reconsider this ban as playing Blox Fruits on Roblox means a lot to me. Spending money on this game is important to me, and I don't want to lose it all. Kindly review the ban feedback and provide an update at your earliest convenience. My username is Goldboykingdom902.

Hello Roblox Support, I recently had my account deleted after making a comment that included the word "gay," but it was not meant as an insult. I understand there are young children on the platform, but the word itself is not offensive. I was simply chatting with a friend when someone reported me for a minor issue, leading to my account being deleted. It's disheartening to face such consequences for a small mistake. The moderation seems overly strict as even minor retorts in response to bullying can result in a ban. It's important to allow room for discussion and growth rather than immediate punishment. I sincerely apologize for any offense caused and hope to have my account reinstated as I stand to lose a lot, including in-game progress and purchases. My username is goldboykingdom902. Thank you for your attention to this matter.

I purchased an item, but after a week, it got deleted. I bought another one, and the same thing happened. This is the third time I've had to buy the same item. I would appreciate it if my Robux could be refunded. There were only ten, but for me, that meant a lot because they were some of my first Robux. My username is Andrea32gh, in case you can assist with refunding my ten Robux. Thank you. :(

My account was hacked after visiting a game recommended by my friend on Roblox. The game promised 35,[redacted] robux after completing an obstacle course and entering my password twice. Subsequently, I noticed my account was accessed from a different device while playing other games. The game responsible for the hack is "Event Daily Limited," created by the user SecretDevs331. My username is Sweet_fay. I am deeply upset and desperate to recover my account as it had valuable items on it. Please help me regain access and ensure the security of my Roblox account. Thank you.

My daughter's account, which she has had for years, was recently hacked and then deleted. Over time, she had gathered a collection of rare items by playing games daily. I cover the costs of her premium membership every month. Lately, she received notifications about the game being accessed from a different device, but she ignored them. Several weeks ago, she was unfairly banned for using inappropriate language, although I reviewed her messages and found no evidence of this. Her appeal was unsuccessful through the automated system. These occurrences lead me to believe her account was hacked. While she was playing a game, she suddenly saw a message stating her account was deleted. This has left her extremely upset, especially considering the amount of money I have invested in the game. I kindly request assistance in resolving this issue promptly and restoring access to her account.

My Roblox account was recently deactivated when I tried to reset my password. I seem to have lost access to my account because the email associated with it was incorrect - it was [redacted] instead of my correct email, [redacted] Support mentioned I needed a valid email or purchase history to recover the account. When I suggested making a purchase through my Xbox account linked to Roblox, they declined to help further. Now my account is deactivated, and I'm unable to regain access without fulfilling their requirements. I've had this account for almost a decade and can provide identification and proof of ownership. I'm eager to retrieve it, but I need more understanding and assistance. I hope to speak with a person over the phone for better support. Any help would be greatly appreciated. Thank you.