ROBLOX Customer Service Issues

I bought a Roblox gift card at my local Family Dollar at [redacted] Stuebner Airline Rd, Klein, TX, [redacted]. When asked by the cashier, I clearly stated I wanted to load $15 onto the card. Despite this, the cashier loaded $50 onto the card and I paid with a hundred dollar bill. Upon checking my receipt and change, I noticed the mistake. The manager, Martin, was called but refused to refund me. Another customer even heard us both request $15. Now I am stuck with a $50 card I did not intend to purchase, and the store won't rectify the error. - E.R.

Hello Roblox support team, I am reaching out to share my experience with trying to regain access to my account that I lost sometime in [redacted]. I am struggling to recall the exact date, but I have been persistent in my efforts to recover it. The issue arose when I attempted to change my password on Xbox Roblox by following a tutorial on YouTube, which turned out to be misleading and led to me feeling frustrated. Despite remembering my username, "strawsneeze," I found myself unable to recall the password associated with my Roblox Xbox account. Due to the challenges presented by the COVID-19 pandemic, contacting Roblox for assistance proved difficult at that time. Over the past year, I have been attempting to recollect my Xbox Roblox password without success. I have retained access to the email account linked to my Xbox, which belongs to my dad, and he has been assisting me in this endeavor. I am hopeful that the Roblox team can help resolve this issue by utilizing the information provided and facilitating the recovery of my account. Thank you for your consideration.

Hello Roblox team, I kindly request assistance in unbanning my account. The username of my favorite account is "ChrisTheCuteGinger." Unfortunately, I am unable to log in and do not understand why it was banned. My mother is upset and has given me an ultimatum that if I cannot regain access to this account, I will no longer be allowed to play Roblox. This would be a significant loss as I have invested a substantial amount of money into customizing this account. Additionally, I would greatly appreciate it if my second account, "DeterminedDude341," could also be unbanned. This account holds sentimental value as I have valuable items like the Ice Breaker and Ice Blaster in Murder Mystery 2. The Ice Blaster was even unboxed, making it extremely rare. I have invested over $[redacted] in total on Roblox between both accounts. Your assistance in retrieving these accounts would bring me immense joy, and I assure you that I will abide by the rules of Roblox moving forward. Thank you for your consideration and support. Much appreciated.

My account was compromised after someone from the Roblox team allowed access to my account, leading to the theft of limited items. I managed to restore my account by initiating a rollback. However, before doing so, I submitted a request to remove inappropriate content that had been uploaded, fearing the account could be banned. Despite requesting instant action, a mistake occurred. The deletion confirmation was sent to the second verified email, which was in the hands of the hacker, enabling them to steal more items during the rollback process. It's frustrating to see Roblox's error resulting in further losses and allowing the hacker to strike twice. This situation is entirely the responsibility of Roblox, not mine. I'm disappointed by the unfairness of it all, as I should never have been compromised twice. The hacker is now facing legal action for stealing USD 30k worth of items.

I'm not sure what happened, but I purchased Robux and Robux Premium, then while buying items in the shop, I got logged out unexpectedly. I suspect my account was hacked as I tried various methods, including watching videos and contacting customer support, but I kept getting redirected to my old account when trying to reset my password. I'm afraid I may not be able to recover my account, and I'm quite worried. Please assist me as soon as possible.

My daughter, fallinqvxbes1, and I mistakenly used a stolen card to add funds to her account. She has had the account for over a year, and we have honestly contributed a lot of money to it. The card belonged to my sister, who is facing legal consequences for the theft. My daughter, who is only 11, is innocent in this unfortunate situation. Is there a way to resolve this issue and reinstate her account? Any assistance would be greatly appreciated.

I am having trouble signing in to my Roblox account. Although I am confident that my password is correct and saved, the system does not accept it. Even after attempting to reset my password and going through verification, once I log back in with the new password, I am briefly granted access before being kicked back to the login screen. This cycle keeps repeating, making me concerned that my account might have been compromised. Just to clarify, I primarily use Roblox on my phone and not on a PC.

I received a notification to reset my password for my account, but I didn't provide an email or phone number during the registration. I contacted Roblox support, and they requested a screenshot of my iTunes purchases for verification. Unfortunately, I no longer have access to this information. Are there alternative methods available to regain access to my account so I can update it with my new email and phone number to prevent similar issues in the future?

I have been unable to access my Roblox account for a while now. I attempted to log in on my iPad and phone, and also on two different Macbooks, but each time I received a "Security Notification" prompting me to reset my password. Unfortunately, when I tried to reset my password using both my email and phone number, I did not receive the verification code. I am currently logged out of Roblox on all devices and urgently need assistance to regain access to my account. Your prompt help would be greatly appreciated.

Today, on August 10th, I encountered an issue while trying to purchase 40 robux on Roblox. Upon opening the app, I faced lag and glitches, which made it challenging to access the robux purchasing option. After a few attempts, it prompted me to set up Google Play Store, even though I had done it before on a different account. Despite encountering messages like "purchased canceled" and "this is the maximum amount of robux you can buy," I was still charged for the purchase. However, the robux did not reflect in my account. I even confirmed the charge through a message, but the robux were missing. I am certain that neither I nor anyone else used the robux, as none of my other accounts show any transactions. I am puzzled about this situation and unsure how to proceed next.

I've been attempting to access Roblox on various devices but keep encountering an issue where it says there is no internet connection, even though other apps that require internet are working fine. This has been preventing me from playing for a while now. My account, LightingBow128, has become unplayable, and I am concerned about potentially losing all the Robux items and passes associated with it. It seems like there might be a glitch blocking users without internet access, although I am connected as I am able to write this message.

Hello Roblox! I have been unable to access my account for about a year now. The account username is '@dinolovergirl8910' and it holds many valuable items that I cherish. Despite multiple emails to your support team, I remain locked out of the account because I can't remember the associated email or password, and I don't have any devices connected for the quick log-in option. I am reaching out again in hopes that you can assist me in resetting the password, updating the email, or finding another way to regain access. The items in my account hold sentimental value, especially those earned through my hard work in games like Bloxburg, Adopt Me, and Meep City. Your help in recovering my account would mean a lot to me. Thank you in advance for your assistance.

Today, I unfortunately fell victim to a scam between 3-5PM where I unknowingly gave away my Roblox account. I soon noticed the person's actions playing games on my account, changing my display name, password, and even my Gmail. Although I managed to recover my account password with the help of Roblox assistance, I am now facing a challenge with the account pin set up by the previous user. Despite filling out forms and attempting to contact Roblox by phone, I have been unsuccessful in removing the pin. Without the ability to set up two-step verification and my own pin, there remains a risk of another hack. I am unable to revert my birthday or verify my email without the pin. I urgently need assistance to regain control of my account and remove these unwanted restrictions.

I went to Dollar General store on August 12, [redacted], at 8:21 PM and purchased $40.00 worth of Roblox. However, when I tried to upload my Robux at home, the card was invalid. I have had this issue before with Robux purchases. The store manager advised me to contact Roblox for a refund, stating Roblox is responsible for the Robux. I need my refund as I cannot afford to lose this money. I have reached out to Roblox via email before, but no response. Please call me at [redacted] or email me at [redacted] to resolve this matter. If not resolved, I will escalate this. I have provided my contact details, so there should be no excuses for not fixing this. Thank you in advance.

I encountered an issue with my OBC refund due to a misunderstanding with my mom, leading her to dispute the charge with her credit card company. I find this situation unfair over a minor mistake. My username is VladimirRasputin, and my 2-step verification email is *****@***.com. Unfortunately, my account was terminated following reports of unauthorized charges. The incident occurred because I unknowingly had OBC on auto-renew, resulting in its renewal a few weeks ago. Despite reaching out to Roblox via emails and appeals, they have not refunded or reinstated my account. The termination occurred as my mom mistakenly believed her credit card was stolen and raised a dispute. Roblox's lack of response to my communications has led me to post this issue here in hopes of resolution and providing evidence of my honesty. It is disappointing that they did not consider my circumstances and were rigid in their approach. I request for my account to be unbanned, for fair treatment towards customers facing misunderstandings and unfair terminations. I have been a customer on Roblox for over a year and a few months, obtaining currency and items legitimately, hence I am shocked by this experience.

I have been trying to get a refund for my OBC, but due to a misunderstanding, my mom initiated a dispute with her credit card company. I find this situation to be very unfair for such a small mistake on my part. My username is HOSSAM585, and my email for two-step verification is [redacted] My account was terminated due to reported unauthorized charges related to OBC renewal without my knowledge. Despite reaching out to Roblox through emails and appeals, they have not refunded me or lifted the ban on my account. The termination occurred because my mom mistakenly believed her credit card was stolen, hence the dispute. I feel frustrated that Roblox is not addressing my concerns and I hope they can rectify this issue, providing evidence to support my case. It is disheartening that after being a customer for over a year, this misunderstanding has led to my account being banned, which could be resolved by lifting the ban and understanding the situation.

Yesterday at 6:30 pm EST on 8/12/[redacted], my ten-year-old son experienced a concerning incident while playing Roblox. An unfamiliar user, Landonisvibn, threatened him with doxing. Despite my son attempting to threaten another user earlier, when he told me about the situation, I had to intervene. I messaged the user as a parent to address the issue, but they continued to behave aggressively and even threatened that our home would be swatted. This prompted me to call [redacted] to ensure our safety. My son's username is velociraptor190000, and the username of the user Landonisvibn tried to threaten is Thedippin_dots. Overall, it was a stressful and alarming situation.

I am concerned about three kids, aged around 12-14, who are bullying a 10-year-old. They are using foul language and making threats of physical harm. I hope this situation can be resolved without involving the police, but their behavior must be addressed. It's unsafe for them to continue playing as they may target other young children. The accounts in question are Spieler959, spieler595, and lia_zauber145. Please reach out to them regarding this issue or consider banning them from the platform. Thank you.

Hello Roblox, I am reaching out to appeal a ban I received, as I believe it was unjust. The offensive comments I made were in response to a homophobic individual in a chat conversation. I pointed out that the term he used was a slur in Croatian. I am confused as to why mentioning LGBTQ+ was flagged as offensive, as I am a member of the community myself and was simply trying to educate the other person. I may have used some inappropriate language while defending LGBTQ+ and asserting that sexuality is not a trend but a longstanding aspect of humanity. I regret any offensive language used towards the individual's beliefs and understand the need for civility. I feel the ban was unwarranted as I was advocating for LGBTQ+ rights against someone spreading hate. My intention was not to be offensive but to stand up against discrimination. My username is MozdaSaraMozdaNe, and I would appreciate a review of my account. Thank you for your attention to this matter.

Hello Roblox, I am writing to appeal a ban that I received. I feel it was unjust because the offensive language I used occurred during a conversation with a homophobic individual. Some of the words marked as offensive, such as "slur" and "lgbtq," were actually mentioned in the context of me explaining to the other person that a word he used was a slur in Croatian. I am perplexed about why LGBTQ+ terminology is seen as offensive, especially since I am a part of that community myself. I want to clarify that I am not homophobic. I did express views on sexuality not being a trend and existing prior to [redacted], which might have come across as inappropriate, but only because the other individual was persistently pushing his opinions on me and my friend, even condemning us for being atheists. I made remarks to point out his hypocrisy regarding sin and love before marriage, using similar language he employed about LGBTQ+ being sinful. I realize using profanity was not ideal, and I regret not selecting my words more carefully. The repeated mention of "slur" and "fellow lgbtq" as offensive items in the ban feels unjust to me. I believe the ban should have targeted the homophobic user (CroManEr2) instead of me since I was simply defending LGBTQ+ as a member. My account username is MozdaSaraMozdaNe, and I respectfully request a review of the ban decision. I trust the moderators will assess the situation fairly. Thank you for your attention.