My account got hacked.They changed the password. I forgot my email.

GetHuman-aliyahgi's Hacked Account issue with ROBLOX from June 2021

Help with my ROBLOX issue
First: share to improve GetHuman-aliyahgi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aliyahgi may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-aliyahgi's own words
Log back in ... My account name is Ali*time.Someone hacked my account and changed my password. also I do not know my email it was a old one.I need to change the email and pass. I made my account at **** so a made a new email and the old one is deleted in a different device.Please help me I made that account when I was little
The pass is my LAST NAME
To change the email and pass
How GetHuman-aliyahgi fixed the problem

We are waiting for GetHuman-aliyahgi to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Hacked Account issue
Reported by GetHuman-aliyahgi
Jun 1st, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 31374 others
0 customers following this


GetHuman-aliyahgi started working on this issue
Jun 1st 5:36pm
GetHuman-aliyahgi indicated the issue is not fixed yet.
Jun 3rd 5:32am

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians