ROBLOX Customer Service Issues

My son's Roblox account, "DLC07," was hacked, resulting in the loss of all his items and Robux worth approximately $1,[redacted]. He has dedicated numerous hours over the past five years to building up his account. After reaching out to Roblox support via email (support ticket: [redacted]0), their investigation determined that the "trade" was legitimate. However, the account that took his items was reported for hacking and subsequently banned by Roblox. There was no trade initiated by my son, as he was not even active in the game at the time. His account has had 2FA and email verification enabled for years, with no browser extensions or viruses present. I suspect the hacker might have exploited an API vulnerability to directly take his items from the Roblox platform. We are seeking resolution by having his items and Robux reinstated.

Recently, my email connected to my ROBLOX account was hacked after unknowingly downloading a Remote Access Trojan disguised as legitimate software. Despite reaching out to both my email provider and ROBLOX support multiple times, I have had no success in recovering my account. As a dedicated ROBLOX player and trader for years, I am deeply troubled by the possibility of my account being compromised by individuals aiming to steal and sell my ROBLOX limited items for real money. I find the lack of urgency in addressing this issue concerning, especially since I have invested in ROBLOX stocks. My username on the platform is "Cyrphex", and I have also utilized the email [redacted] within my account, which should help verify my ownership. I implore for swift assistance in reclaiming my account as I am feeling extremely frustrated and disheartened by this situation.

My account, MindVendetti, was unexpectedly terminated by Roblox due to suspected account theft. This was a mistake as my account is legitimate. I am willing to provide all necessary details such as current email address, phone number, pin, and payment information to verify my ownership. The emotional attachment I have to this account is immense due to the progress I made in various games and the significant investment I made in it. Recently, I purchased $50 worth of Robux to kickstart my trading endeavors only to have the item stolen from my account without any resolution yet. I request a thorough review of my account to rectify this misunderstanding and am prepared to answer any questions to prove the innocence of my account. Thank you for your attention to this matter. - MindVendetti

I am writing on behalf of my 7-year-old daughter. I am not familiar with this game, but she is upset because somebody hacked her account yesterday while she was not at home. Her phone was at home during that time. I believe your security measures are inadequate. Children worldwide are playing this game and being exposed to hacking incidents like this one. Kids like my daughter should be enjoying themselves, not dealing with account breaches. We are requesting the restoration of her account. If there is no resolution, I fear you will receive negative feedback from me and my friends. I cannot locate a phone number to reach out, and the one I found was not operational. I hope to speak with a representative soon.

I am concerned about Lil Nas X's new shoe, which appears to promote satanism through a collaboration with MSCHF. Furthermore, his upcoming video for Montero features him giving the devil a lap dance. I do not think such content should be associated with products that are accessed by young, impressionable children like my son. Our family invests a significant amount of money in Robux annually, and we actively encourage my son to engage with Roblox for its entertainment and educational benefits. It would be appreciated if this matter could be investigated. If necessary, we may need to explore alternative gaming options and cease purchasing Robux. I am a responsible parent who is simply committed to shielding my child from negative influences that contradict our family's values. I trust that Roblox upholds good morals and values and hope this matter can be addressed promptly. Thank you for your attention, and may God Bless!

My account was stolen, and significant changes have been made to it. I suspect someone managed to decipher my password. I recently observed the culprit online with a new avatar. I suspect they made unauthorized purchases on my account. Despite my attempts to request them as a friend, my requests were not accepted. My Email is [redacted], and my YouTube channel has around [redacted] subscribers under the name AmineZiad46, conducted in French. I am more comfortable in French than in English. In March [redacted], I started using a new account named AminneZiad46Off with a more secure password. Although I could progress with this new account, I noticed that my previous account, amineziad12345, was not just deleted but accessed by an unauthorized person. I seek assistance in recovering my account and changing the passwords to prevent further unauthorized access. Your help in this matter would be greatly appreciated. Thank you.

On 3/31/[redacted], an unfortunate incident occurred. Harassment, racism, and discussions on these sensitive matters are happening frequently on your platform. My 11-year-old daughter, screen name: Nixy122, was wrongly banned for 7 days after being targeted and harassed by another player who introduced inappropriate topics. I urge you to review the exchanged messages to identify the true instigator and address this issue fairly. We are disappointed by the actions taken and seek a resolution promptly.Sincerely, Mrs. Lisa Roth

Good afternoon, I am reaching out again to update you on my situation. A few days ago, you informed me that the email linked to my account "aarrggeennttiinnaa" is [redacted] Unfortunately, this email has been blocked for security reasons, making it inaccessible for me to receive the verification code you are sending. I am concerned about this issue as I have had this account for 7 years and would be devastated to lose it. I am looking for a solution to regain access to my account. I have included the number you requested ([redacted]9). I initially provided my gmail account instead of the hotmail account because I won't be able to see responses on the hotmail account due to the block. Thank you for your attention to this matter.

Hello, I have reached out to the support team at Roblox, but I have been receiving automated responses. I really need to speak with a human representative about my specific issue. Recently, my account was banned due to unauthorized charges. To address this, a billing specialist requested details such as purchase dates, amounts, the last four digits of the credit card used, and my billing email. When reviewing my purchase history on Roblox, I found that the ban resulted from a payment made in January using a credit card linked to my PayPal without my permission. I take full responsibility for this error and am willing to pay off any outstanding balance to have my account reinstated. Despite this one mistake, I have always followed the rules and guidelines without any prior bans. I am eager to resolve this situation and would gladly repay the debt via PayPal. Any assistance with recovering my account would be greatly appreciated.

Recently, I have observed inappropriate behavior in a Roblox game called "LGBTQ Hang Out 2". The game is plagued with instances of online dating, sexual activities, and other disturbing behavior. The owner of the game, whose username is Swocks, seems to permit and even participate in these actions. Additionally, there are numerous hackers roaming the game without any intervention from the owner. The atmosphere created by swearing and offensive language further adds to the negative impact on the Roblox community and society as a whole. Personal encounters with Swocks have been disappointing, including unjustified bans and witnessing inappropriate conduct. Swocks openly mocks straight individuals and allows bullying and harassment to persist unchecked for years. The existence of a similar problematic game, "[TEMPORARY] LGBT Hangout V1," reflects an ongoing issue that needs to be addressed promptly. Swocks' behavior indicates a pattern of disregard for others' well-being and safety. I believe that the most effective resolution would be a permanent ban on Swocks and the removal of his games, "LGBTQ Hang Out 2" and "[TEMPORARY] LGBT Hangout V1." It is disheartening to see such behavior go unaddressed, and I hope that actions will be taken to rectify the situation. Thank you for your attention to this matter.

Concern Regarding Roblox Moderation Team: I have been waiting a week for a response to my ban appeal on Roblox, which is due to be lifted tonight at midnight rendering the appeal unnecessary. I want to stress the importance of addressing temporary bans as they impact future moderation records. Without a proper response, moderators may assume I am a repeat offender, leading to harsher penalties in the future even if deserved. I had hoped the team would review and respond within the week given for my ban. Even a confirmation of the ban validity would have been preferable to no response at all. I am disappointed with this handling of my appeal and concerned about possible incompetence within the moderation team. Thank you for understanding.

Every time I join a game on the Roblox mobile iPad app, my screen glitches. The screen spasms, sometimes flashes, and appears frozen, creating the illusion of someone hacking, although it's not the case. The audio continues, I remain in the game, and others see me standing still. Given my epilepsy, this situation is hazardous. I've observed similar issues affecting others in videos. The problem persists even when using a different iPad. I've shared videos showing the flashing and freezing during gameplay. This issue forces me to exit the app every two minutes. Can you provide a solution to this problem?

I enjoy playing Roblox frequently, but recently encountered an issue with missing pets in Adopt Me. Upon logging in on April 1st, I noticed an unfamiliar user on my friend list, prompting me to unfriend them and proceed to check my inventory. Sadly, many of my rare and legendary pets, collected over two years, were nowhere to be found. Concerned, I initially suspected I had accidentally traded them away. However, upon checking my trade history, I discovered unusual trades to a user named 'sellerpetsgg22.' Distressed, especially about losing my neon ride dog named 'Jasper,' I promptly changed my password to secure my account. Nevertheless, I fear for the safety of my account. I would greatly appreciate it if Adopt Me could assist in recovering my pets. My username is DoggyJKK, and I hope to retrieve my hard-earned pets. Thank you and have a wonderful day.

Hello, my username is KittKhaos, and I've had my Roblox account since December 31, [redacted]. Two days ago, when I tried to log in, the 2-step verification popped up, but I didn't receive any emails to complete it. Even my trusted friend faced the same issue when trying to log in on my behalf. Worried but hearing that Roblox was slow, I left and came back hours later to find out that my account had unfriended people and had recent activity despite me not being home. Desperate to regain control, my friend attempted Roblox support, but the billing information was deemed incorrect. Frustrated by the lack of assistance from Roblox in verifying my account's ownership, I also encountered a problem with purchased Robux gift cards that resulted in a refund rather than the codes. The order number is #CNDUCT24EH, and besides wanting my money's worth of Robux, I'm determined to regain access to my Roblox account. Your prompt resolution is crucial to avoid further disappointment. Thank you.

I have a Roblox account named juanda59kk. It was linked to my Gmail, but I deleted that email. Now, the account has two-step verification which sends a code to my deleted email. I need help changing the email to [redacted] or disabling the two-step verification. Please assist as this account means a lot to me. Thank you.

Hello Roblox, I hope you are having a good day. My daughter's Roblox account got banned for her behavior. She promises not to repeat her mistakes and is upset about waiting a week to get it back. She asked me to contact customer support for help. Could you kindly unban her account 'fifi_almansour'? Thank you, and stay safe.

Hello, I am writing to report that my account "SP00KIIS" was hacked and subsequently deleted due to unauthorized charges. The billing/credit card belongs to my older brother, and the claims of a minor purchasing are false. Although our information was compromised, we have since regained control. However, I am facing issues with my account. If necessary, I can provide you with my brother's contact details for verification. I am seeking to appeal the deletion of my account as it was based on false information. My name is Yazmin, which is the account holder's name for both the Roblox account and the credit account under "Brayan." If you require the billing address email, please reach out to me directly. My email address is [redacted] Thank you.

I believe my Roblox account is being unfairly penalized for a conversation I had where I was defending myself against a player using homophobic slurs and threats. This is the second time my account has faced moderation, with the first ban happening in a LGBTQ+ friendly game where I was mistakenly flagged for using the word "gay" in a positive context. Misunderstanding this, Roblox penalized me without considering the context or the identities of the people involved. In this recent incident, I was targeted with derogatory language and threats by another player, to which I responded in a sarcastic manner by repeating one offensive word in jest. Despite being the victim of verbal abuse, my account is now facing being banned for a situation where I was defending myself against discrimination. Roblox's failure to monitor conversations effectively is evident in this situation. By penalizing me for reacting to an attacker's words, they are siding with the offender rather than the victim. I am appealing this unfair ban as I believe I was unjustly punished for standing up for myself in the face of harassment. It is crucial for platforms like Roblox to listen to and support marginalized communities rather than disregarding their experiences. I am seeking a genuine response that acknowledges the injustices I have faced and addresses the root of the issue - discrimination and online safety within the Roblox community. Thank you.

I am facing an issue with my cousin's Roblox account. When she tries to log in, the second verification is required. However, after completing it, the verification number does not appear. We have tried multiple times but to no avail. She also attempted to reset the email address associated with the account but found the instructions to be unhelpful. We are unsure if the problem lies with the account or the email itself. If anyone has encountered a similar issue or has any advice, it would be greatly appreciated.

I canceled my membership when I removed my credit card from my Google Play and Xbox accounts to prevent any further charges. However, ROBLOX still charged me for the premium membership using the credit card information saved in their system. My dad and I are quite disappointed by this oversight. The recent charge needs to be refunded to the card it was charged to. The charge was for the premium membership and happened within the last week. I canceled the membership, and I would appreciate an immediate refund for the charge. If necessary, I can provide my login information, but since it's related to my ROBLOX account, the username zerkx11 should be sufficient.