ROBLOX Customer Service Issues

I was approached by someone who promised to trade their evil UNI pet on Adopt Me if I let them borrow my pets for a short time. Initially refusing to trade my mega fly ride monkey, I let them use my neon monkey, which was returned. Then, the person requested my snow owl, which was not returned. They then asked for my dragon, offering to return both pets and the evil UNI. Regrettably, after giving them my dragon, they demanded more. I ended up losing my first pet ever, an otter, along with my neon fennec fox. Despite the promise to return them, the individual blocked me on Roblox after tricking me. This person has also scammed my friends out of their valuable pets, including a frost dragon and an evil UNI, showing a pattern of deceitful behavior.

Hi, I'm GaiaQuar on Roblox and one day I accidentally ended up in a fake map of Adopt Me. As soon as I entered, it asked for my username and password, and foolishly I accepted. Then it said, "you are kicked from the game," and logged me out of my profile. I tried to reset my password, but it kept saying it's wrong, even though I had it written down. I attempted password recovery via phone and email, but I'm not receiving anything. I've learned that I'm not the only one who got hacked after visiting that map. It's crucial for me because I'm a YouTuber, and losing my account means losing everything I've invested. I would have to report this if the issue isn't resolved this time. I expect a response within 5 days as I'm pressed for time.

My 12-year-old son, Anton K., encountered a troubling situation in an online chat with a boy named Hugo Å. in a game called Volvo Drift on Roblox. Despite me, Niklas K., having my privacy invaded with personal details being shared about my family and work, it escalated when Hugo mentioned coming to our home to harm Anton. Fearing for Anton's safety, he took action by blocking Hugo but inadvertently lost the chat history. Following the incident on the 14th or 15th of February, I accompanied Anton to the police on the 22nd of Feb to report the incident. The authorities require the chat conversation as evidence to proceed with the case. Anton's Roblox username is The Funny Gamer [redacted], while Hugo's is Hugo Å. @Snushugge450.

A ban has been imposed on a player who stood against racism in the game due to quoting another player's racist remark. Despite attempting to address this with customer support through various channels, only automated responses or no replies have been received. The impact of this ban is particularly significant as the banned player is the owner of a clothing group. This has affected the income of both myself and my partner, who have been diligently working on strategizing the growth and profit of the group through statistical analysis while in college. We have experienced a substantial growth in the group and profit, even investing $[redacted] USD in ads. However, with the owner banned, our motivation to continue investing is diminished as the second in command lacks the authority to make necessary adjustments to sustain the financial operations of the group effectively. We are urgently seeking a resolution to this situation, whether it involves the banned account being reinstated or a change in group ownership to ensure the financial stability and growth prospects of the group moving forward.

I was banned for what I believe is a false reason - "Unauthorized charges." After experiencing suspicious activity before and after this alleged incident, all related to online transactions, the cardholder jumped to the conclusion that the purchase was fraudulent, when in fact, it was mine. Despite my explanation and family connection to the cardholder, I remain banned. It has only been two days, but receiving no response has tested my patience. I worry that my account may not be reinstated, leading to a permanent ban. I am seeking advice on how to proceed. I plan to wait an additional two days before reaching out to them directly.

Hello, I would like to address an issue I encountered with a $10 Roblox gift card purchase. Upon redeeming the card, instead of seeing a $10 credit balance increase in my Roblox account, I received [redacted] Robux. I kindly request Roblox to adjust my account balance to reflect the $10 credit I intended to add. I don't mind if the [redacted] Robux is removed; my priority is to have a $10 credit balance for purchasing premium features. I apologize for any grammar errors, as English is not my first language. I hope Roblox can assist me with this matter. My gift card code is R43SL-MD3J8-NX9C4.

In the early 2020s, I lost access to my Roblox account named hack_200001. Despite trying various passwords, I couldn't recover it. Now that I'm older, I am reaching out to Roblox in hopes of regaining my account. The scenario goes back to when I was 8 or 9, experiencing login issues, which led me to uninstall and reinstall Roblox. Frantically, I asked my mom about the paper with my passwords, only to find out she thought it was trash. The memory of this account holds sentimental value, and I yearn to retrieve it. Thank you for your assistance in potentially restoring my account, as it would mean a lot to me. Looking forward to the possibility of working for Roblox in the future. Thank you for your time.

Dear Customer Service, I am contacting you about my recent ban on ROBLOX. Yesterday, I reached out to Roblox support concerning 'mashroomized' and '1xxrxx' having unauthorized access to my account without sharing my information. They used my account to purchase Premium, transfer my limited items, and then had the charges reversed. I am seeking resolution for this issue. If my items cannot be returned, I request for their accounts to be banned and for mine to be reinstated. Enclosed are the trade details to verify what occurred. Thank you for your attention. Sincerely, Ferris (Drxgon_x)

Hello, I believe I have been banned from Roblox, and I have an idea why. I was chatting with friends on FaceTime, and we decided to try out some strange Roblox games together. I got banned for playing an inappropriate game and taking part in it. I have never engaged in such behavior before. I have a sibling and a twin whom I enjoy playing with on Roblox. I would appreciate being unbanned. You're welcome to monitor my account 24/7, and if I repeat the same mistake, ban me permanently without hesitation. I value my online friendships there, and I recently purchased my first Robux. Getting banned for something like this was not worth it. I sincerely request to be unbanned and will accept a permanent ban if I repeat such behavior. Please, consider showing some leniency. Thank you.

I purchased [redacted] Robux for my daughter under the username LakeleyAndersen3 on Adoptme. Despite being charged $10.69, I have not received the Robux yet; the payment has already been deducted from my bank account. An hour has passed since the purchase, which was smooth just 10 minutes after buying a robodog. I spend only four days a month with my daughter, and we were excited to play together. I kindly ask for 10,[redacted] additional Robux due to the inconvenience, lack of customer service, and time taken to report this issue. In case of no human support is available, I hope to receive an email addressing my concerns and resolving the problem promptly. I appreciate your help. Thank you, Joel Andersen, User ID: LakeleyAndersen3. Email: [redacted]

My account was hacked by a girl named Asia and her Roblox account is 45kshotta, as well as her cousin named Ryanni. My Roblox username is Seinaamrie. I have been trying to get them to return my account, which represents five years of hard work, but they keep refusing and blocking me. I desperately want my account back. I have been attempting to recover it for eight weeks, but they consistently deny my requests. They even transferred my account to another girl. I have been crying for the past four weeks. I just want my account back. If anyone reads this, please help me. I can provide screenshots of the messages as proof. Please help me regain access to my account under the username Seinaamrie, which is now accessed by 45kshotta, Asia, Ryanni, and another girl. Your assistance is greatly appreciated. Thank you.

I am seeking to have a conversation over the phone. It is frustrating that there is no phone support available. I have been trying to obtain a refund. My child has made over $[redacted] in Roblox purchases, even after removing access from PayPal and other credit cards. Unexpectedly, the purchases are still going through Google Play on my husband's phone, which is not linked to my accounts. I have blocked the purchases on my cards and PayPal, yet they persist. The lack of phone support is complicating matters, which is unacceptable, considering this issue is likely common among parents. I desperately need a resolution to stop this financial loss. There doesn't seem to be a setting in the game requiring a PIN for purchases, and my 7-year-old is unaware of what he is doing. Please refrain from sending automated responses.

A while back, someone I used to know hacked into my account, took one of my limited items, and falsely accused me of adult content to get me terminated from Roblox. I contacted Roblox and received a response from a support member named "Shaun," who informed me that my case has been escalated to the appeal team for further review. I also provided evidence of a conversation between my friend and the person who accessed my account. I'm concerned about the timeframe for the appeal process and whether the appeal team will consider my case, as a friend mentioned that if I don't hear back within 2 months, my account will remain terminated. I selected the option for a hacked account in my appeal due to the intrusion by this individual. I appreciate any insights on how long it typically takes for the Roblox appeal team to respond. Thank you.

I am having trouble accessing some over-18 games, and I am a legal adult. Can you update the content on YouTube to comply with regulations? Specifically, I am interested in games from [redacted] with adult themes, like those on ROBLOX. Please restore access, remove payment methods, ensure proper image copyrights, and reinstate deleted videos. It has been a long wait for this content. Could you please update my Android phone for free Robux? I don't want inappropriate images or content like emojis. Also, please unblock me and consider providing significant rewards for making these changes. Thank you for your assistance.

Good evening, my parent and I have contacted Roblox multiple times about the termination of my account. They claim it was due to "Unauthorized charges," but those charges were actually authorized, and my parent reversed the transaction promptly. We corrected the error made by the bank, but I am unable to reach a human representative at Roblox. I am simply requesting a reconsideration of my case given the recent events. Thank you for your attention, have a pleasant day!

My son has been supporting your service since the Beta phase and has invested nearly $[redacted]. Unfortunately, his account was hacked, and it seems like someone else has accessed it, resulting in the loss of his in-game pets that he has worked hard to collect over several months. The same situation happened to his friend. I have attempted to reach out to your customer support team regarding this matter without success. I am looking to speak with a representative to resolve this issue promptly. Despite following all the necessary procedures, my son has been waiting for a response for a week now. If this matter is not addressed satisfactorily, I will have to escalate it to the Better Business Bureau and share our experience on social media. I am willing to consider a class action lawsuit if necessary before your upcoming IPO. Please note that the email associated with the account, [redacted], is no longer active, while the new email is [redacted] You can reach me at [redacted].

Hello, I am experiencing issues logging into my account after being scammed by a user named cupcake_lyn92 on Roblox. She convinced me to do a trust trade, assuring me she would return my legendary pets. However, after I traded my pets, she only gave me rare ones in return. When it was my turn to receive my pets back, she took them and insulted me. I am devastated by this experience and seek assistance in retrieving my pets. My username is Paillettes_Roblox. Thank you for any help you can provide.

Dear Roblox, I am writing to bring to your attention a serious safety concern on your platform that needs immediate action. Recently, three accounts engaged in inappropriate behavior on a children's server, including making threats, using foul language, and even hacking a device. The interactions with young users included bullying, physical threats, and freezing a child's account, which is completely unacceptable. It is alarming that these accounts have not faced any consequences, potentially jeopardizing the mental well-being of children on your platform. I urge you to thoroughly investigate the following usernames for their actions: - *NNOIFF - *Ruler_josephstalin - *VladislavValdosta Ignoring such cyber attacks puts the safety of children at risk and undermines the credibility of your platform's online safety measures. I hope you take this matter seriously and address it promptly.

I wanted to purchase an emote, but then I realized I didn't have any Robux. I noticed a recent purchase for an outfit costing [redacted] Robux. However, the outfit was not in my inventory, and I didn't make this purchase, depleting all my Robux. I reached out to Roblox support, sent the requested screenshot, but received an automated message stating they no longer support that email. I need assistance getting a refund.

Hello, I am interested in changing the name of my group. A friend recently transferred ownership of the group to me, and I would like to give it a name that better reflects my interests. As I have delved into game development in recent weeks, I believe a well-named group could attract more individuals who appreciate my game. This could potentially lead to the purchase of gamepasses and other items, providing me with robux to create badges, merchandise, and even another game. My username is squizzied, and the current group name is -Angel's-.