ROBLOX Customer Service Issues

My account (BlackCracker789) was hacked. I didn't receive any emails about the account, and then my Roblox account was also hacked. The hacker set up their email and changed the password. I can prove that I am the rightful owner because the initial password on the account was [redacted]0. If I was the hacker, why would I be seeking help here? When you see that the initial password was [redacted]0, could you reset the new password to my old one? Please remove the email from the account. You can reach me at [redacted] I can't access my purchases because I no longer have an Apple ID.

My sister had a negative encounter on Brockhaven. Another player threatened to hack our account, which led to changes being made to my avatar and property in Bloxburg. Despite changing the password, the account was dissolved, and I was logged out. Even after resetting the password, the hacker still has access. This situation has caused me great sadness as I have invested a significant amount of money into that account.

My Robux went missing. I purchased [redacted] Robux on December 7th, [redacted]. After using some of the amount, my balance was [redacted]. However, upon logging in after being offline for two days, my balance was only in the '50s. I believe I might have been hacked as the Robux vanished. Can you help me understand what happened, refund the missing Robux, or recharge my account? My username is guest000299. Thank you for your assistance.

While in Bloxburg, a roleplayer befriended me, and shortly after, she messaged asking if my password was correct. Despite knowing it was, I denied it. Moments later, I was unexpectedly logged out of my account. Re-entering my password proved futile as it kept saying "password is incorrect." Regrettably, I now realize I have been hacked. I seek assistance in reclaiming my account under the username "K_M." Prior to the hack, my password was "Kate18." Kindly help restore my account as I have invested significant time and money into it.

I posted about this issue two days ago, but I remain concerned about not being able to regain access to my account. When I attempted to log in to my account "vainvor," I received an error stating the information was incorrect. Despite multiple attempts, I was unable to access my account. This suspicion was confirmed when I noticed the account showed online activity 5 hours prior when I had not been using it. I suspect my account was hacked or stolen, possibly due to a weak password on my part. I am reaching out for assistance in resolving this matter. Thank you for any help you can provide.

My account has been hacked, and I urgently need help. Please contact me at 1-([redacted])-[redacted]. There is a concerning situation where multiple accounts are being targeted, including my friend's and mine, by a group called the bun buns on Roblox. They are causing issues in games like Bloxburg, Adopt Me, and Brookhaven RP. The user responsible for the hack is bunmad_bun, and they have created games like the one that compromised my account. Despite trying to alert others, I have not been taken seriously. This experience has been distressing, as I cherish my Roblox account "rainingdogsandcats20." There are reports of personal threats circulating. Urgent action is needed to protect the community on Roblox from these threats. Stay cautious, everyone, and let's ensure the safety of our beloved platform.

I attempted to access my Roblox account to play a game. Upon entering my username and password, I received an error stating the login information was incorrect. Suspecting a typo in my password, I initiated a password reset. After successfully changing my password, I tried logging in again but continued to receive the same error message. My username is straightforward, and the new password was just set, so I am unsure why I am unable to access my account. I am unsure if my account has been compromised or if there is an issue with the system. I simply want to regain access to my account.

I recently enabled 2FA on my account last night. However, this morning when I tried to log in, I found myself logged out. Upon checking my security notifications, I read that my Roblox password had been reset for the safety of my account. I then checked another email connected to my Roblox account, and I noticed that I only had the option to reset passwords for Jordan1w and JORDANCOMEAUX, but not for my other account, k[redacted]. Additionally, when I tried to access Roblox Studio, it informed me that my account was locked.

My username is Prim62279. Yesterday, my account was hacked while playing a game called "Paranormica." It logged me out and when I tried to log back in, it said my password was incorrect. I remember purchasing Robux on April 2, [redacted], around 8:58 pm for $20, and later with a $10 Roblox gift card, getting [redacted] Robux. I mostly spent it on "Bloxburg" and a few outfits for my avatar. At the time of the hack, I had over [redacted] Robux in my account. I didn't link an email or phone to my account. Please assist in recovering my account, as it holds sentimental value. Thank you for your help in this matter. My username is still Prim62279.

Hello Roblox, my name is Valentina. I was playing normally when sudden lag caused the game to quit. Now when I try to play again, I receive an error message asking me to try later. When I click on the reset page, it prompts me to log in. However, when I enter my account information, it states that my password has been changed. I haven't verified anything on my account, leaving it pending. I need to know the new password given to me and a solution, please. Thank you, Roblox.

I logged out of Roblox, and now I can't log back in because it says my password is incorrect, even though it always worked before. When I tried to reset my password, it prompted me to change the password for my second account instead, which I remember better. I just want to play Roblox, but I'm stuck. I appreciate your help and hope to hear back from you soon. Thank you.

I have already contacted Roblox about an issue with my Visa card being hacked and used for unauthorized Robux purchases. My son's account was terminated due to disputed charges, and he is upset as he has spent a lot on the game. I would appreciate it if the company could investigate this matter. Another son used my Visa card without permission, and I have addressed this issue. I provided screenshots of recent purchases but am unable to provide details from [redacted] as requested by Roblox. Username: 25kDemonix

Dear Coeptus, I started playing Bloxburg about a year ago. It's a great game. I managed to earn 6 million by working at the hairdresser, pizza place, and my friends' places in Bloxburg. Building my beautiful house with the money was a long but rewarding process. I still need to finish it, but it makes me very happy. I also have 2 million at my friends' places where I worked as a cook and other jobs like babysitter, pizza server, and hairstylist. It took me over 8 months to earn all that. Recently, when I tried to build a cellar, I got banned for allegedly using cheats or hacks. I was devastated because I worked hard for everything. I hope you can help me. It's Christmas, and I've put so much effort into this. Please give me back my account. My username is jonathano39990. Love, Jonathan. It would mean a lot to have my house back.

While playing a game with my friends, I was joking around and mentioned that I could smell someone from Africa in a humorous way. Unfortunately, the girl in our game misunderstood and got offended, reporting me. As a result, I was banned for a week. The moderator warned that repeated bans for similar incidents could lead to a permanent ban from Roblox.

I need assistance regarding my son's Roblox account that has been deleted. After investigating, I discovered that it may have been due to disputed charges on our credit card, including those made to Roblox. It seems the account was deleted because of these disputes, which I was unaware of. My son is distraught as he has had this account for many years and has invested time and money into it. I am reaching out to see if there is any way to recover his account. Any help would be greatly appreciated. Thank you. Account name: Cooldualman

Someone hacked my account on Roblox, changed the password, and now I can't access it. I didn't have my email linked to it, so I can't reset the password. My Roblox username is tnt123roblox, and the password used to be "5887xxxx," but now I can't log in. The person who hacked it goes by the name melawinter and she took my pets on Adopt Me, claiming she gave them to a friend. Now I have to play on my second account, tnt123roblox2, because I can't access tnt123roblox anymore. I'm really upset because there was a lot of valuable stuff on that account. Can you please help me retrieve my account or restore access to it? Thank you.

Hello, my username is KeelyWerewolf. I seem to have been banned as I cannot access my account. Overnight, I was logged out, and now I'm unable to log in on any device. Initially, the page loads, then I have to complete a verification test, but ultimately it keeps saying "Incorrect username or password," even though they are correct. Could you please reset my password and send it to me at [redacted]? Thank you for your assistance.

I need assistance with my Roblox profile named NatashaTheSlasher. I was logged out and can't sign back in because Roblox now requires either an email or phone number. Unfortunately, the email linked to the account is no longer in use, and I never added a phone number. I can provide my bank statement as proof of payments made for Premium and recent purchases. This will help verify my identity and regain access to the profile. My sister is upset because she now uses the profile and can't play. Please assist us in resolving this issue.

My siblings and I are devastated as our accounts got deleted due to unauthorized charges. We've exhausted all options, from reaching out to Roblox through emails and phone calls to contacting them via social media. We even tried getting in touch with employees and reaching out to PayPal, the platform used for purchasing robux. All we want is to regain access to our accounts. This situation has caused me immense stress and led to deep depression, especially since I have cherished these accounts for three years. I refuse to let Roblox off the hook for this unacceptable situation. The appeal system seems pointless if it doesn't yield success. All I am asking for is to have our accounts reinstated.

Hello! I'm experiencing an issue with my account: lotus_blue. I believe my account has been compromised. While I was playing a game with a friend, I suddenly got logged out without doing so myself. Upon trying to log back in with my correct password, I was prompted to create a new password, but it led me to the wrong account. Despite creating a new password for the incorrect account, the issue persists. I attempted to troubleshoot by deleting and reinstalling the application, but the problem remains unresolved. Given the significant investment I've made in this account, any assistance in recovering it would be greatly appreciated. Thank you for your help. Best regards, lotus_blue