ROBLOX Customer Service Issues

Someone offered me 5,[redacted] Robux for my Chroma Lightbringer, but I declined. Instead, I suggested selling my items in Adopt Me, which he agreed to. He then advised switching to a Roblox game to avoid censorship, which I agreed to. He asked to continue the conversation on Discord, which I accepted. He sent me a link to add his other account as a friend, but when I logged in with the link, my password or username didn't work. After trying for 10 minutes, it finally worked, but everything was different. My account was in Spanish, and when I checked my games, I couldn't find my very rare items in Murder Mystery 2 and Adopt Me.

Appeal for Unjust Roblox Account Termination I am appealing the ban on my Roblox account, "guukiee," as I believe it was unjustified. Despite the claim of cross trading or selling items off the platform, I have evidence to refute this allegation. The image "prp1" showcases my role as a designer within the Roblox community, proving that I create clothing designs for profit. Furthermore, the transactions displayed in images "payprf1" through "payprf10" exhibit legitimate exchanges with other players for clothing designs, with full consent and adherence to the Terms of Service. I have never engaged in cross trading and focus on crafting unique designs for the Roblox community. I request a reconsideration of this ban and am willing to provide additional evidence if needed. Thank you for your attention to this matter.

I believe my Roblox account has been compromised as the password has been changed. I have owned this account since [redacted]. The email linked to the account is outdated, and I don't recall the password for it. I no longer have access to that email. My username is Prettyfancygirl3105. I purchased Robux before using a different email address that I still actively use. I will provide the updated email below. Thank you for your assistance in helping me recover my account.

I recently was developing a game with my brother and it wasn't finished when it got deleted due to copyright issues, possibly because of the music and the group name. Our group was created around 10 years ago, and we're uncertain how to change the group name to comply. We've put two years of work into this project with just the two of us. We're eager to rework any copyrighted elements like music, images, or names. We're requesting assistance to rename our group to "Shinobi Community" from Naruto RPG. If retrieving the game is impossible, please reach out for more details. Your help in this matter is greatly appreciated.

It seems that SHINOBI LIFE 2 was unexpectedly banned with no prior notice. The community's concerns have been dismissed, and RELLgames, the game's creator, is now facing financial strain. It's disappointing that the situation has not been addressed adequately. Comparing this to how other gaming companies like EPICGAMES handle community feedback, there's a clear lack of responsiveness and support. The impact of banning a popular game with a large player base is significant, and it's unfortunate to see the creators struggling as a consequence. It appears that communication and empathy are lacking in this scenario, and a change in approach is needed to better address the concerns of both players and developers in similar situations.

Hello, I have been in touch with Roblox support regarding this matter, but I am feeling frustrated with the lack of progress. The responses I am receiving all seem automated, and I am not getting the assistance I need. My brother, known as “calebkiowa19,” made the mistake of sharing his password with someone in exchange for Robux. While I acknowledge that this was his own error, the individual who took advantage of him, “TacticalSpahgetti,” should face consequences. Unfortunately, we never set up an email for my brother's account, and we have not made any purchases on the account, so I am unable to provide the necessary information for verification. Despite these limitations, I am eager for us to resolve this situation. I have screenshots of the conversation where TacticalSpahgetti persuaded my brother to share his login details. Although we managed to regain access, TacticalSpahgetti added a pin to the account and changed the password when asked to provide it. I am hopeful that by reviewing the message logs between them, Roblox support can address this issue and take action against TacticalSpahgetti. Thank you for your attention to this matter. Sincerely, Caleb's elder sister

Hello, My niece has forgotten her password for Roblox. I am unable to change it as she does not have an email address. Using the phone number did not work, as we did not receive any messages. How can we reset or change the password? Her username is: xhfjgjvj Her phone number is: 01[redacted] We need to change the password to access all the settings. We have purchased gift cards but cannot add them. Alternatively, please let us know how to redeem gift cards. We cannot find where to enter the gift card code. Please help us. She is very desperate. Unfortunately, she insists on continuing to play with this account as she has already collected items, as she says, otherwise, I would have just created a new account. Please help. Thank you

Hello, I am reaching out for assistance regarding a recent purchase mishap on my son's Robux account. My son, Milo (pupperlover241), accidentally bought $20 worth of Robux for his friend's account (zenecon). He used my credit card (MasterCard ending in [redacted]). Is there any way to either transfer the funds to Milo's account or arrange for a refund? Milo is upset about the mistake and has been saving up for these Robux for months. We would greatly appreciate any help in resolving this issue. Thank you. Best regards, Amanda Veith

I was recently suspended for 7 days after saying "NIGERUNDAYO!!" in a game. I believe the moderator misunderstood my intention as the Japanese term translates to "I'll run away" in English. This is my first ban since playing the game in [redacted], and I am frustrated by this wrongful suspension. Despite reaching out to support with a detailed explanation, I have yet to receive a response. I kindly request that my account be reinstated as I am currently on a Thanksgiving break until 11/26/20, the same day my ban ends. I also seek an apology for the misunderstanding that led to my suspension on 11/24/[redacted]. I appreciate your attention to this matter.

Hello Roblox, I recently received a ban for inappropriate language. I've been an active player for about two years now, enjoying various games. Unfortunately, many games I play have hackers, and when frustrated, I may have used inappropriate language directed at them. I recently purchased a new laptop to continue playing Roblox. While playing Jailbreak, encountering numerous hackers angered me, leading to me using inappropriate language like "ur gay." As I hadn't reviewed the terms in some time, I had forgotten the rules. I apologize for my actions and assure you it won't happen again. Could you kindly consider lifting the ban on my account [username: jousif2009]? I deeply regret my mistake and promise to adhere to the rules moving forward.

Back in [redacted], I created a Roblox account under the name nolandewey. Unfortunately, two years ago, a hacker gained access to my account, and since I hadn't verified my email or linked my phone, I couldn't reset my password. I miss playing games with my friends and using the Robux I bought. I can provide details about the games I played on the account as proof. Early on, I played a lot of Dragon Ball games, then moved on to a shark-based game, an anime battle simulator, and later a One Piece game. My favorite game was Rogue Lineage, where I loved playing classes that used magic. I tried reaching out before but had no luck retrieving my account. I understand if it's challenging to verify, but I'm hopeful to regain access. I even remember the unauthorized purchases made on my account, including the change in my Kakyoin outfit. I appreciate any help you can provide. Have a great Thanksgiving! (Original email: [redacted])

Hello Roblox, my name is John E. I am reporting a Roblox player for repeatedly scamming others during trades. They exploit a technique called cookie logging to access accounts and steal items without the owner's knowledge. I fell victim to this too. The player's username is "NEIGHBORHOODHERO." Just recently, they stole a "blue beast mode" item and another player's account. Please investigate and take action against this user, as they engage in deceptive trades to steal Robux and valuable items. Creating a safe environment free of scammers will allow players to enjoy the game fully. I appreciate any steps you can take to address this issue promptly. Thank you for your attention to this matter.

Hello, I'm seeking assistance in blocking my son's access to a particular website due to his tech addiction, which stems from his desire to access this site. I also need help obtaining refunds for unauthorized charges incurred after he used my business credit card and my husband's card without permission. I managed to add my email to his account and change his password, but he quickly reset it using my phone, which he took under the pretense of talking to his grandfather. Unfortunately, I haven't had the chance to reset it again. If you have any recommendations, please share them. I can be reached here sporadically throughout the day, as I'm attending to patients, or at [redacted]. Thank you for your assistance. Lisa J.

I tried to buy Robux for my account but accidentally purchased it on the wrong account. I find it easier to do purchases on my phone since my information is saved there. I would like to be refunded so that I can buy the Robux on my correct account. Thank you.

I don't require this service, but I need to speak with someone who oversees the monitors to address a specific incident. I was wrongly warned for something I did not do, being accused of scamming when all I wanted to do was report a hacker. The rationale they provided was that you need hacks to excel, which is absurd. I was shocked by the accusation of scamming; I had no idea monitors would act this way. It seems unfair. The way they handled the situation is concerning, and it makes me question the integrity of the Roblox community.

Hello, I have been a long-time player of this game and have made numerous purchases to support my daughter. Lately, we have encountered multiple account resets, and I am frustrated by the lack of customer support available during these challenging times. My daughter's account, Chaniyabear1, is currently inaccessible despite attempts to verify it through the associated email address. I have tried to receive a code to reset the password, but have not been successful. I am reaching out in hopes of resolving this issue promptly as my daughter, who finds solace in the game, is upset. I hope to have all three accounts, Chaniyabear, Chaniyabear17, and Chaniyabear1, reactivated, or receive a refund for the money invested in them. I request a prompt response to address this urgent matter. Thank you.

Hello, I am the account owner. I am reaching out regarding my account being deleted (hulkodellhanz13). I have been appealing, but it has been hours, and I still don't have access. I recently logged into my account, which has been hacked for days. However, today it displayed a message stating "Account Deleted for Unauthorized/distuped charges." I want to clarify that I did not engage in any unauthorized activities or make disruptive charges. Roblox team, could you please assist me in restoring my account? I appreciate your support and assistance. Thank you.

Hello Roblox, I am experiencing an issue where my account keeps getting banned without any prior warnings. Yesterday, my account was banned even though I entered the correct password "7334allyls." Upon logging in with this password, I was immediately kicked out. My username is BJone2020. Despite numerous attempts to log in, I was unsuccessful and had to create a new account. I kindly request your prompt assistance on this matter.

Save ho distallato il gioco Roblox x sbaglio. Oppure nn riesco piu' ad accedere. Non riesco puoi'lad a password. Nome Utente: Sofia_WGF55 Preciso che ha provato a cancellare il mio account dienenticamente ma il gioco iniziato e staticato e installato da mia figlia che nn ha messo email ne il mio numero cellulare x poter recuperare l'user o password dimenticata. Potete aiutarmi? Grazie

Hello, I have an old account named SMILLYHACKER123 that got hacked about 1.5 years ago. Someone approached me while I was playing a game, offering me builders club and lots of robux. Being young, I believed him, shared my password, and he changed everything, locking me out. Feeling helpless, I gave up on the account. I later created a new one, jackseticeye16. However, I now really wish to recover my original account, which also had admin access to a game. I believe my robux and some items were sold. My email, or my mom's, is [redacted] Please guide me on how to proceed. I hope you can assist me in regaining access to my account. My name is James Thompson, age 15. Thank you for any help, Roblox.