ROBLOX Customer Service Issues

Hello, while playing Adopt Me on Roblox, I was involved in a trade for a mega neon turtle. I offered a neon turtle, a fly ride Dalmatian, a neon cow, and a magic door. During the trade, the other player quickly switched the pet they were offering from a different neon turtle, causing me to unknowingly agree to the trade. They scammed me and swiftly left the game, preventing me from noting their username. It's distressing as I had spent months acquiring my pets. My username is "mrpfoot156." I implore Roblox to investigate and assist in recovering my items.

I am experiencing an issue with my Roblox account. My young cousins, aged 4 and 5, accessed my account and used it to behave inappropriately towards other players in the Bakon game by using racist language. Despite disciplining them with the help of my mother, I am now unable to log in due to their actions. This experience has taught me the importance of monitoring my cousins' behavior and ensuring they do not use my phone without permission. I acknowledge that their behavior resulted in my account being banned. In the future, I will ensure my phone is always with me to prevent a similar situation. Could you please unban the account "Aksytundrez09354" in light of this incident? I plan to contact you tomorrow after 8:00 AM to further discuss this matter. Thank you for your understanding and assistance.

Urgent Help Needed to Recover Hacked Roblox Account I am in a crisis as my Roblox account ifwbrianna has been unlawfully accessed. The password has been altered, and attempts to reset it through the linked email have been unsuccessful. My first verified email can confirm my ownership, which I can provide. Despite having access to the verifying email, I am unable to regain entry to my Roblox account due to the hacker’s interference in password recovery attempts. Although I lack billing details, I can confirm my identity through the initial email associated with the account. Additionally, I possess the email verifying my account, dating back to the time of its creation. The hacker has depleted my Robux and erased crucial information. I implore assistance in reclaiming my account. My customer care ticket number is [redacted]7.

Two of my recent transactions are inaccurately labeled as "false charges." One was due to insufficient funds in the bank at the time of renewal, and the other was a technical glitch where it appeared the purchase went through but was actually automatically refunded without notification. These aren't fraudulent charges, yet my account was abruptly terminated without warning or pending actions indicated. The transactions in question are: - [redacted] Robux (Premium) for $5.34 USD monthly - 88 Robux for $1.06 USD My ROBLOX username is Valkyrean, and the unsatisfactory support ticket responses can be found under numbers [redacted]2 and [redacted]8. My main concern is having my account reinstated promptly, as there is no valid reason for its termination in the first place.

Yesterday, I attempted to log in to Roblox to play Adopt Me, but encountered login issues. Today, upon another try, I was surprised to find a moderator note stating that my account was moderated due to unauthorized charges or disputes. This resulted in my account termination. The situation is upsetting because I have done nothing wrong. I am an avid player of Adopt Me, having invested a substantial amount of Robux and maintaining a [redacted]-day login streak. Being wrongly banned would be unfortunate. As a 30-year-old mother with a daughter who also plays Roblox, I am certain that I did not engage in any fraudulent activities leading to my account's removal. I believe there has been an error and request a review of my account, which holds significant value in Adopt Me due to rare pets. Account Name: ladynl1204 Email: [redacted] Sincerely, Britt Meijering

In my family, we recently lost access to several accounts due to passwords being changed without our knowledge. It was really upsetting to lose so many accounts. The three main ones we are trying to recover are Fortniteravindeir, which was hacked 2 years ago, NourKhallafomg, my sister's account that was hacked 2 days ago, and awsomefornitegirl, hacked 3 years ago. If needed, we can provide evidence linking our family members to these accounts using our naming convention with our initials. My sister is very upset, and I hope you can assist us in recovering these accounts. If recovery is not possible, we understand, but we kindly ask if there is any way to provide us with some Robux as consolation.

My Roblox account got deleted due to a violation of the terms of use. The moderator mentioned that unauthorized charges were reported on the account. I found an email from Roblox dated October 17 stating my premium account expired on October 18, [redacted]. This is puzzling as I haven't used my account in six months, and my last builders club access was in [redacted]. I'm seeking information on who signed me up for premium and if any charges were made. I also want to inquire about the possibility of reactivating my account. Thank you.

A person named Shadow_Warrior1221 has taken over my friend's account, 'Mercenaryhappy', who had spent two months earning Robux. It's frustrating how someone she thought was a friend could do this. I'm upset about the situation. Here is my email in case you need it. Do you think legal action can be taken against this individual, considering he is a minor? Thank you for any assistance you can provide.

I encountered an issue when trying to claim my daily reward in Adopt Me on Roblox. Upon logging in, I faced the dreaded prompt to enter my credentials, triggering my fear of being hacked as I was in [redacted]. Despite my efforts, the system repeatedly rejected my password during verification attempts. Frustrated, I opted to reset my email, anticipating instructions to resolve the matter. Sadly, the expected guidance failed to appear despite my constant email refreshing. This ordeal led me to a moment of distress, drawing the concern of my parents, who tried to aid me. Puzzled by the situation as I never shared my password with anyone, I am now seeking assistance in regaining access to my Roblox account, unsure of the necessary steps to proceed.

Hello, I have a question. My friend got banned from Murder Mystery 2 because he revealed that he is gay after being bullied and insulted by two individuals who made fun of his avatar. He's feeling very upset about being banned for this reason. Today happens to be his favorite day for purchasing items in the game. Could you please consider unblocking him temporarily so he can buy his favorite things? If not possible, could you unlock his account just for today so he can enjoy the game, with the understanding that he would be banned again tomorrow? Thank you.

I accidentally logged out of my main account, articssquad434, to access my alt account for a daily check-in, but now I cannot log back into my main account even though I am using the correct password. Unfortunately, I did not link an email or phone number to my account. I am eager to retrieve my account as my friend and I want to play Roblox together. I cannot create a new account as I have forgotten all my details. Could you please assist me in recovering my account? One potential solution I suggest is logging into my account, adding your email, resetting the password, and then allowing me to access the account using the new password. I am open to any other suggestions you may have. Thank you.

Ich möchte mich beschweren, da ein Kind mir unangemessene Worte geschrieben hat. Ich habe es gemeldet, dann behauptete es, dass ich diejenige sei, die begonnen hat. Daraufhin wurde ich für einen Tag gesperrt. Ich bitte darum, dass die Person ebenfalls gemeldet wird, da sie gelogen hat. Außerdem bitte ich darum, die Sperre aufzuheben, da ich unschuldig bin. Warum wurde die andere Person nicht gemeldet? Einen schönen Tag noch.

Dear administrators, I am reaching out about an unfortunate incident that occurred on Adopt Me involving my daughter and another player named 23Khourrs. This player promised her Murder Mystery 2 weapons but instead took all of her pets and unfriended her. My daughter is understandably upset as she had spent over a year collecting these pets. We have been loyal supporters of your game for years and would appreciate it if you could investigate this matter to help return her pets. Her account username is plxst1c_v1bez. Thank you for your assistance. Tilly B.

Hello, I would like to inform you that my Roblox account (zzzutgalian) has been deleted. I am not sure why this happened as I did not do anything wrong. I asked my friends if they were involved, and they said no. I had a lot of robux and I really want to recover my account. I think I may have found the reason my account was removed. It seems that there was a group call where someone wrote: "TA MERE MACRON." I did not write that in the group call. The last group call I made was to warn about people creating websites to get free robux, which is a scam. Please help me recover my account. Best regards, zzzutgalian

Hello, I'm reaching out because while playing Adopt Me, my daughter (username: plxst1c_v1bez) was tricked by a user named 23Khourrs into trading her pets for murder mystery 2 weapons. Unfortunately, after the trade, he removed her as a friend and took her pets, causing her a great deal of distress. We have been dedicated Roblox players for several years and have invested significantly in the game. I kindly ask for your prompt assistance in recovering her lost pets from this deceptive individual. Thank you for your attention to this matter. Sincerely, Kaveri Bopiah

I need assistance because unauthorized purchases were made on my account, resulting in the depletion of my Robux. I am uncertain how to proceed in recovering the lost funds. If this issue is not resolved promptly, I may need to escalate it publicly. I am frustrated by the recurring occurrences of potential hacking on Roblox. Please address and rectify this situation as soon as possible, restoring my Robux balance. Thank you for your attention to this matter.

I accidentally made a purchase which led to my account being deleted. I contacted customer service, and they assured me they would resolve the issue. However, the recent email I received stated that I cannot retrieve my account at present. I have invested a significant amount of money into this account and would appreciate if this matter could be addressed promptly. I kindly request either the reinstatement of my account or a refund of the funds. Please reach out to me if there are any updates on this situation.

I regret my previous comments about certain groups of people. I acknowledge my errors and wish to be more respectful. I use your website regularly and kindly ask for my account to be reinstated. I have not had any other issues, except for an incident related to a group I created. Please refer to the moderator's note: "Roblox prohibits any form of discrimination based on race, ethnicity, religion, gender, gender identity, or sexual orientation."

While playing Shinobi Life 2, my friend claimed his friend was an admin and could give me Robux and make me his assistant. To receive [redacted] Robux daily, he asked for my password. Initially hesitant, I trusted my friend's assurance that it was safe as the admin gave Robux to others. Unfortunately, after sharing my password, I encountered errors, got logged out, and found someone else using my account. Despite my attempts to retrieve it, the person unfriended me. I sought help from a friend who is still connected with this individual on Roblox and Discord, but haven't received a response yet. I urge for assistance in reclaiming my account, vital due to my progress and earned Robux at stake. I am willing to provide necessary proof of ownership. An email confirmation of acknowledgment and any queries for verification would be greatly appreciated. Your assistance in recovering my account is desperately needed.

Hello, I am Verzish. I recently fell victim to a scam where I received a message claiming my RAP had increased and that ROBLOX needed to contact me. The message was sent by a user named "zes31", and the scammers transferred my items to an account called "FruitHealthyBad." I would like to request the return of the items taken from me during this incident. The sudden RAP increase was legitimate, as it resulted from trades with friends. Please reach out to me for more information by replying to the original message. Thank you. Roblox Username: Verzish.