ROBLOX Customer Service Issues

Someone scammed my son in Adopt Me for a mega unicorn, as well as muneeba_23, whose username is its_amaar. They promised me [redacted] Robux for my inventory, but after I went first, they unfriended me and only gave me 69 Robux. Even their sister is involved. When I confronted her, she denied her sister's actions. Please help by giving my son [redacted] Robux or issuing a warning to the scammers. I hope for a response as my son is quite upset.

I am experiencing issues with the verification process on the platform. Every time I attempt to verify through a quiz, it continuously restarts without progress. I tried troubleshooting by adjusting the sound settings and downloading a file, but to no avail. I have owned my card for some time now and have been striving to obtain my robux for three months without success. This situation is disheartening as it impedes my robux acquisition. Resolving this matter would greatly improve my experience, and if addressed, I would gladly rate roblox with five stars. The cards functioned previously; however, a new dice quiz is now hindering the process. This particular quiz prompts me to select images of dice summing up to a specific number, and encountering it repeatedly is frustrating. Despite attempting various solutions, the issue persists, so I seek assistance in rectifying this challenge.

I am distraught after being scammed on my Roblox account today. My username is IbraTheOne123, and the password used to be ibrahim500 until the scammer changed it. The individual who scammed me goes by the username 05Haus. I kindly request for assistance in reclaiming my account and having the scammer banned. My account had significant progress and a substantial amount of Robux, so I am eager to have it restored. Please, email me once the password is changed back to ibrahim500. I have been an avid Roblox player since its inception, and losing my account has deeply upset me. Any prompt action to resolve this matter would be highly appreciated. You can reach me at [redacted] for notifications regarding the password change. Thank you for your help.

I have previously written about this issue with no response. I am hoping for a solution and assistance in regaining access to my account. Today has been difficult, and it seems many others are experiencing the same problem. While playing games with friends on Discord, I was invited to another player's server to join a game. Upon returning to Roblox, I found that my password no longer worked. I attempted to reset it but realized I needed email verification, which I don't have access to. Rather than being told I cannot retrieve my account without email verification, I am requesting alternative means of verifying my ownership. I can provide substantial evidence that the account is mine, and I ask for the opportunity to prove it. Your assistance is greatly appreciated. Thank you for considering my plea for help.

Hello, I recently experienced a scam where a player hacked into my account and transferred my expensive limited face to their own account on Roblox. Despite providing evidence of ownership and the unauthorized trade, I haven't received assistance from Roblox's support team. I am reaching out because I'm seeking a refund and restoration of my face on my account. I have been waiting a long time to obtain this face, and only after four days, it was maliciously taken from me. I am willing to provide any necessary proof to have it reinstated. The hacker referred me to suspicious websites that allowed access to my account. I would appreciate your prompt response to this matter.

When clicking on the "forgot username or password" button and entering my phone number, after completing the puzzle, the verification code is not being sent to me. I have attempted to send it to various devices and friends without success. This issue has affected many people I know, leading them to create new accounts, losing access to their old ones with Robux. It is crucial to address this problem promptly. My account is "thisgirliscoolll," and after entering my phone number and solving the puzzle, the code is not received as promised. It is imperative to resolve this matter as I cannot access my old account containing Robux. Your assistance in rectifying this login issue would be greatly appreciated.

I have been attempting to purchase [redacted] Robux, but I have encountered issues completing the transaction. Despite my parents providing $15 for the purchase and receiving confirmation of the payment going through, I did not receive the Robux. Following this, my mother and I went to a local Dollar General store to purchase an Apple gift card worth $15, adding up to a total of $30 that I now have available. I am eager to successfully purchase the Robux using my Apple account.

I had trouble logging into Roblox. It said my password was incorrect, even though I saved it with Google and wrote it down. When I tried again, it still didn't work. I requested help and got a message that someone else was using my account. My friends saw me online when I wasn't, and I lost my Robux and items I worked hard for. My username is emmalopezny. Please help.

My username is Emmalopezny, and my account was taken away. My friends told me I was online playing things I never play. Also, I couldn't access my account, and I spent money on Roblox as well as my time. I want my account back, please. It has cost me a lot, and I found it very sad. I almost cried; my account was taken, hacked. I don't know what to do. Please help me recover my things.

I apologize for sending you many things for your help. I will explain my situation. I was playing Roblox, and it said my password was incorrect. I found it strange because I saved it and also wrote it down in a notebook. When I tried again, the same message appeared. I thought it was odd. I asked my friends if I was online, and they said yes, but my character looked different from how I dress it. I felt upset. My friends told that person to return my account, but they only removed them as friends. They used my Robux to buy things. I tried to log in again, but my password was still changed. I really worked hard to have my belongings.

My grandson is visiting for the weekend, and his mom is at work. I'm assisting him with his Roblox account but he is locked out due to multiple incorrect password attempts. He is trying to access the account TIFFANYPLAYZROBLOX90 with the password 1Applenut, which is no longer working. Whenever we try to reset the password, it redirects to the account Lzingo instead. Can you please send a link to reset the password for the correct account? We are willing to provide any necessary proof of ownership. Thank you for your assistance.

Hello, I need help. I lost access to my Roblox account. I logged in but couldn't access certain maps, especially in Adopt Me where I had various in-game items like money, a legendary train, a red panda, a frog, a fat rabbit, brown dogs, gray cats, a puma, a white snow cougar, light yellow pumas, skateboards, mono skates, cars, and more. I encountered a server error message, so I reinstalled Roblox and tried to register again. Unfortunately, I should have tapped on sign in instead. Can someone please help me retrieve my account? My username on Roblox is lebbani.

I recently started playing the game Dragon Adventures, and encountered an issue. While placing a bid for a pumpkin dragon, my WIFI disconnected for about 5 minutes. Upon returning, I received a message related to Roblox having technical problems. Now, I am unable to move, teleport, or interact with in-game features. Strangely, my skills are all maxed out, and my coin count is exactly [redacted],[redacted]. This is unusual as my computer is new and has not experienced this before. I am seeking assistance to resolve these game issues.

My account was banned after a failed Robux purchase resulted in an unexpected $[redacted] charge. Despite Roblox's assurance of a refund, my bank notified me of the charge. I attempted to refund the money, but Roblox banned my account, "PozTix," without further communication. Upon learning that my father accidentally refunded $[redacted] worth of Robux, causing the ban due to insufficient funds, we are seeking to repay the unintentional refund to have the account reinstated.

Hello, my name is Jaime, and I now go by the username Jaimestars. I am reaching out to request the unbanning of my old account, Itsqueennique. I remember waking up one morning unable to log in to that account after taking a break from Roblox. I was unaware of being banned and felt helpless. To cope, I created a new account named Rip_Kogianna, which was later hacked. Subsequently, I made another account, Crazy_Jaime, that experienced a login attempt, leading to changing the password in time. Unfortunately, Crazy_Jaime got deleted due to unauthorized charges. My current account, Jaimestars, remains in good standing, but I truly miss Itsqueennique. Can you assist me further with this matter? For reference, I used the email addresses jasminenorris8 or janiyanorris617.

I was told that I used a bad word on Roblox, but I couldn't have been online that day as I was at school all day. My tablet was with my mom, who doesn't allow me to use it during school hours. I do enjoy playing Arsenal on Roblox, but it couldn't have been me swearing that day. My mom doesn't even know how to play Roblox, and she has her own devices to use. If it wasn't me or my mom, how can I be held responsible for this?

I am seeking assistance as my account was hacked and subsequently deleted due to inappropriate content being uploaded without my knowledge. This incident has left me devastated as I had been an active user on Roblox since [redacted], with substantial progress and investments made on the platform. Despite my efforts to communicate with Roblox support regarding the situation, my account has not been restored. I suspect that a virus may have been introduced through a free model in one of my games, leading to the unauthorized actions on my account. Observing similar cases, such as Mrflimflam's successful account recovery, I appeal for fairness and assistance in reinstating my account, "cutieRachel420," as it held significant sentimental value and connections within the Roblox community. I am genuinely distressed by this situation and am reaching out for guidance and support in resolving this issue promptly.

Subject: Urgent: Account Security Breach and Items Stolen Hello Roblox Support, I am writing to report a serious security breach on my account that resulted in the loss of two of my limited items. The specific items I am missing from my inventory are the "Super Super Happy Face" and the "Supa Dupa Fly Cap." Yesterday, I received a message from a suspicious user named "Excalritsu" claiming to be a Roblox reporter. He convinced me to engage in a video call on Discord to address a sudden increase in my RAP graph. During the call, he instructed me to update my account settings and enable two-step verification. Regrettably, I complied, and upon logging back in, I discovered that my Robux were missing, and my limited items were no longer in my possession. I later found out that a trade was completed with a user named "Jorndth" without my knowledge while I was unable to access my account. This unauthorized trade resulted in the disappearance of my limited items and all my Robux. I kindly request immediate assistance in investigating this incident and restoring my lost items and currency. I have attached evidence demonstrating my ownership of the items and the suspicious activity that transpired during the call with "Excalritsu." Thank you for your prompt attention to this matter. I eagerly await your response. Sincerely, Klaudia

Dear Roblox Support, I recently lost two of my limited items from my inventory: the Super Super Happy Face and the Supa Dupa Fly Cap. My username is "Lukeisqtt." Yesterday, I received a message from a user named "Excalritsu" claiming to be a Roblox reporter. He asked about an increase in my RAP graph and requested a response to avoid false reporting. Feeling pressured, I added him on Discord as instructed. He insisted on a call and screen share, and though uncomfortable, I followed his instructions to enable 2-step verification. Unfortunately, after a series of actions, I lost all my Robux and noticed the missing items in my trade history with a user named "Jorndth." I believe I fell victim to a scam. I provide evidence of my lost items and purchases and a video clip of the interaction for your reference. I kindly request that you investigate my account and assist in restoring my items. Thank you for your attention to this matter. Sincerely, Klaudia

Hello Roblox, I'm Tyara Moss. I need assistance with reactivating my Roblox account after a 3-day ban. Even though the ban period is up, I'm unable to access my account. Every attempt to log in redirects me to an error page. I've tried various browsers as well as the Roblox app, but I get logged out instantly. I've researched solutions on YouTube and other platforms, but nothing has been effective. I even attempted clearing my cookies, which also didn't resolve the issue. I require guidance on how to successfully reactivate my account. Thank you for your help.