A few months ago I discovered monthly payments being withdrawn from my checking account...

GetHuman-glazebo's Reset Password issue with ROBLOX from October 2020

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The issue in GetHuman-glazebo's own words
A few months ago I discovered monthly payments being withdrawn from my checking account. My son told me that he thought it was a one-time payment. When I called to report, my son's account was locked while the dispute was being processed. When it was unlocked, I made a new password on his account and I was able to log on. Shortly after, my son changed the password and he did not remember it. The email on his account is from his school and as it turns out, he cannot receive emails outside of school. I would like to re-open his account, assign my email address, and reset the password. The previous password on his account was RyanandEmma and I can offer even older passwords for verification.*My son has had this account for a long time and money has been used for his account to improve his character. He is very disappointed that he has not been able to play on his account and I would like to know what to do in order to re-open it.*Thank you.

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How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
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Reset Password issue
Reported by GetHuman-glazebo
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 39614 others
0 customers following this


GetHuman-glazebo started working on this issue
Oct 2nd, 2020 5:59pm

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