A few months ago I discovered monthly payments being withdrawn from my checking account...

GetHuman-glazebo's Reset Password issue with ROBLOX from October 2020

7 views | 39614 similar | 0 following
Help with my ROBLOX issue
First: share to improve GetHuman-glazebo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-glazebo's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-glazebo may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman-glazebo's own words
A few months ago I discovered monthly payments being withdrawn from my checking account. My son told me that he thought it was a one-time payment. When I called to report, my son's account was locked while the dispute was being processed. When it was unlocked, I made a new password on his account and I was able to log on. Shortly after, my son changed the password and he did not remember it. The email on his account is from his school and as it turns out, he cannot receive emails outside of school. I would like to re-open his account, assign my email address, and reset the password. The previous password on his account was RyanandEmma and I can offer even older passwords for verification.*My son has had this account for a long time and money has been used for his account to improve his character. He is very disappointed that he has not been able to play on his account and I would like to know what to do in order to re-open it.*Thank you.

GetHuman-glazebo did not yet indicate what ROBLOX should do to make this right.

How GetHuman-glazebo fixed the problem

We are waiting for GetHuman-glazebo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-glazebo fixes it.
This email address isn't valid

ROBLOX

Reset Password issue
Reported by GetHuman-glazebo
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 39614 others
0 customers following this

Timeline

GetHuman-glazebo started working on this issue
Oct 2nd, 2020 5:59pm

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies