If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5305977's own words
I was trying to reconnect because it disconnect me and when I went back in the app I was on the log in screen and I logged back but it said incorrect ... I am under the age of **, but I need help, I got hacked into my roblox account and now I dont know what to do, it says my password is wrong and i wrote down my password. What happened was, I was playing and it disconnect me and it said another device is using it and nobody was using it. When I went out of the app, it completely logged me out. I checked all my other device to see if I was still in, it logged me out of my account, and I had amazing things in adopt me, I am crying so hard right now, can you please help me I really need my account back. Can you please go into my account and see who is in there and try to get back my account. username: lydinh*****
This is especially frustrating because I tried so hard in every single game trying to get things and now I got hacked
They an make this right by going in my account and see who it is that is hacking my account and email me at @*****@***.com
I have been a customer for about a year and none of this happened to anybody i know
I tried many things to go back in my account logged in many times but it's still a no
I have an issue with ROBLOX too
How GetHuman5305977 fixed the problem
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