I am a mother of * children and high risk pregnant with the *th. So I told my older two...

GetHuman5298844's customer service issue with ROBLOX from September 2020

Help with my ROBLOX issue
First: share to improve GetHuman5298844's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5298844 may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman5298844's own words
I am a mother of * children and high risk pregnant with the *th. So I told my older two boys when they asked for money for this game that I couldn’t afford it so their gma figure who is a family friend put her card on their iPhone settings so they could do your $* subscription monthly... well tonight I left work to go to the hosp as I was having contractions and I get a call from the gma figure saying her account was $** positive and now it’s $*** or something negative all from this game bw the hours of *pm to **:**pm. It took me forever to get into my sons phone and log in his email that is with the account to find each purchase!!! He still has over **** roblox bucks or whatever they are called, obviously she is overdrafted and is disabled so she lives on a fixed income. I can’t give her this money to fix her account because as I mentioned I’m high risk pregnant supposed to be on bed rest as I’m at high risk to go into preterm labor any time and I’m only ** weeks pregnant! I have to work to put food on the table but I can barely make it through my shifts now, I would have to work an entire extra * weeks to make that amount to give to her! With * small kids and schooling I just don’t have that extra time to work to make that money. How do I go about getting that money back for her? I noticed there are multiple purchases from last month in August also but she doesn’t care about them she’s just scared bc she only had $** in her account and needed it to pay her electric and now she’s overdrafted and going to be charged daily until the account is fixed. Please help me!!! My other son is responsible and never made any purchases from her account only the subscription for $* that she put on for him but the child who did this has adhd odd and a few other mental issues, I told her to not give him this access but she was trying to trust him. Please help me I have deleted his account and her card but I desperately need to get this back to her account now. My number is ********** and his email associated with this account is T*****@***.com*His name on there is *rewtercas *Please help me!*Sincerely, Erin Eakin his mother

GetHuman5298844 did not yet indicate what ROBLOX should do to make this right.

How GetHuman5298844 fixed the problem

We are waiting for GetHuman5298844 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman5298844
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 40696 others
0 customers following this

Timeline

GetHuman5298844 started working on this issue
Sep 25th, 2020 5:28am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies