Visual assets not loading in Roblox Games

GetHuman5255681's customer service issue with ROBLOX from September 2020

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The issue in GetHuman5255681's own words
Whenever I join a game on roblox, some visuals fail to load. This error began happening on *********. So now I have tried to join several games which I used to play and open up the developer console in each one to see if there are any errors in common between them. And sure enough there was. In every single game, I received the following message LoadingScript-*InfoProvider: LoadAssets: MarketplaceService:GetProductInfo() failed because HTTP unknown error (HttpError: ConnectFail).

GetHuman5255681 did not yet indicate what ROBLOX should do to make this right.

I have tried uninstalling and reinstalling roblox but to no avail
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ROBLOX

Customer service issue
Reported by GetHuman5255681
Sep 12th, 2020 - 6 months ago
Not resolved
Seen by 19 customers so far
Similar issue to 42908 others
0 customers following this

Timeline

GetHuman5255681 started working on this issue
Sep 12th, 2020 2:23am

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