First let me say our issue is resolved but I am very annoyed with the process we had to...

GetHuman5315112's customer service issue with ROBLOX from September 2020

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The issue in GetHuman5315112's own words
First let me say our issue is resolved but I am very annoyed with the process we had to go through. I purchased * Roblox gift cards for my grandchildren to cheer them up. When we arrived home my grandson proceeded to enter details which ended up in tears as he could not get the verification correct so asked for my hel, after about ** mins. of the same process trying to get some animals in their correct position I gave up. I phoned the store , even they didnt know what to do.Surely the personal number on the card is enough what does this verification prove.I had to get the father to try when he arrived home ,he succeeded but only after ** goes. It has even taken me along time to even find out how to contact the company. It is absolutely ridiculous. The result is I will never buy another Roblox gift card again.

GetHuman5315112 did not yet indicate what ROBLOX should do to make this right.

I am new but grandchildren use everyday
No.
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ROBLOX

Customer service issue
Reported by GetHuman5315112
Sep 30th, 2020 - 24 days ago
Fixed
Seen by 9 customers so far
Similar issue to 39957 others
0 customers following this
Items needed
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Timeline

GetHuman5315112 started working on this issue
Sep 30th 4:17am
GetHuman5315112 confirmed the issue is fixed. Hooray!
Sep 30th 10:35pm
GetHuman5315112 confirmed the issue is fixed. Hooray!
Sep 30th 10:41pm
GetHuman5315112 confirmed the issue is fixed. Hooray!
Sep 30th 11:02pm
GetHuman5315112 confirmed the issue is fixed. Hooray!
Sep 30th 11:05pm
GetHuman5315112 confirmed the issue is fixed. Hooray!
Sep 30th 11:05pm

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