Hello! i've recently emailed you guys about an account of mine that was hacked. I haven...

GetHuman5138017's Hacked Account issue with ROBLOX from August 2020

Help with my ROBLOX issue
First: share to improve GetHuman5138017's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5138017 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5138017's own words
Hello! i've recently emailed you guys about an account of mine that was hacked. I haven't logged in since that's happened and he's gotten access to the account and took *,*** Robux off of my account, along with two limited items i own. I'm upset that they took my two limiteds that i've had for a long time. Could you guys please help me. I don't have any info on who's doing this. i've added pin and *step and they're still able to go through my account. Please help me get my items back!***Account that got hacked: Nikesign**Items: *,*** robux, prankster (face), valkyrie (regular). Thank you guys.

GetHuman5138017 did not yet indicate what ROBLOX should do to make this right.

How GetHuman5138017 fixed the problem

We are waiting for GetHuman5138017 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman5138017
Aug 6th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 45023 others
0 customers following this

Timeline

GetHuman5138017 started working on this issue
Aug 6th, 2020 4:59pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies