We are trying to log into my daughters roebucks account, and the only computer she can...

GetHuman5062402's Account Access issue with ROBLOX from July 2020

2 views | 45328 similar | 0 following
Help with my ROBLOX issue
First: share to improve GetHuman5062402's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5062402's next move: try calling ROBLOX again.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman5062402 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5062402's own words
We are trying to log into my daughters roebucks account, and the only computer she can access it from is her moms because the password is saved. She does not remember her password so we have tried resetting it, but when we go to reset the password and email or phone number that is supposedly attached to the account has to be submitted to verify account information. We have put in both of my husband’s email addresses along with her moms And have also put in any phone number that could be associated with the account and we are not getting any thing sent to us to reset the password. Have spent a few hours of my night trying to get this mess solved. Frankly quite over it. Please advise ASAP

GetHuman5062402 did not yet indicate what ROBLOX should do to make this right.

How GetHuman5062402 fixed the problem

We are waiting for GetHuman5062402 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5062402 fixes it.
This email address isn't valid


Account Access issue
Reported by GetHuman5062402
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 45328 others
0 customers following this


GetHuman5062402 started working on this issue
Jul 14th 1:45am