Before contacting them, items GetHuman5062402 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5062402's own words
We are trying to log into my daughters roebucks account, and the only computer she can access it from is her moms because the password is saved. She does not remember her password so we have tried resetting it, but when we go to reset the password and email or phone number that is supposedly attached to the account has to be submitted to verify account information. We have put in both of my husband’s email addresses along with her moms And have also put in any phone number that could be associated with the account and we are not getting any thing sent to us to reset the password. Have spent a few hours of my night trying to get this mess solved. Frankly quite over it. Please advise ASAP
GetHuman5062402 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman5062402 fixed the problem
We are waiting for GetHuman5062402 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.