We are trying to log into my daughters roebucks account, and the only computer she can...

GetHuman5062402's Account Access issue with ROBLOX from July 2020

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Before contacting them, items GetHuman5062402 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5062402's own words
We are trying to log into my daughters roebucks account, and the only computer she can access it from is her moms because the password is saved. She does not remember her password so we have tried resetting it, but when we go to reset the password and email or phone number that is supposedly attached to the account has to be submitted to verify account information. We have put in both of my husband’s email addresses along with her moms And have also put in any phone number that could be associated with the account and we are not getting any thing sent to us to reset the password. Have spent a few hours of my night trying to get this mess solved. Frankly quite over it. Please advise ASAP

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Account Access issue
Reported by GetHuman5062402
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 45328 others
0 customers following this

Timeline

GetHuman5062402 started working on this issue
Jul 14th 1:45am