ROBLOX Customer Service Issues

I have been playing Roblox since [redacted], but I encountered an issue with my account. I used to change my password frequently due to concerns about my friend or brother knowing it. Unfortunately, I changed it so often that I forgot the password and now can't log in. I tried to update my email address when I got a new phone, but to do so, it requires my forgotten password. Even if there was a phone number linked to it, adding my current number requests the password I can't recall. I used to be logged in on my iPad, but after contacting Roblox about the situation, it seems I got logged out, and now I've lost access to my account. I hope there might be an alternative way to recover it, as I invested a substantial amount of money in that account, particularly in Bloxburg. Starting anew means losing purchased items, and I feel hesitant about losing touch with my friends on the platform.

I had a concerning experience while playing a game online with my brother and friend from school. Suddenly, a message popped up on my screen stating that "someone has launched into this account." I frantically checked all my devices for any unusual activity, but everything seemed fine. However, I was abruptly logged out of my account, leaving me worried that I had been hacked for the first time. I am diligent about security measures and feel disappointed that this happened. I work hard to earn money to enjoy games like Bloxburg and Roblox, but incidents like this make me question the integrity of the platform. I'm reaching out for assistance as I believe my account was compromised by an unknown individual. I implore the developers to address these security issues promptly to protect users like myself who invest time and money into these games. Your help in resolving this matter would be greatly appreciated. Thank you.

Hello, I recently set up an account for my son (xzxzx34z), which he has been using without any issues. Sadly, on 6/20/20 around 7:45pm EST, a user named redeyeking11 asked for his password in exchange for Robux. Unfortunately, my son fell for this scam, and now his account has been hijacked with the password changed. I am unsure if I had set up email or phone/2-factor authentication or if the scammer changed the email associated with the account. I can provide details of incoming Robux purchases from the last few months and any other necessary information to prove ownership of the account. Please reach me at [redacted] or via email at [redacted] My son is devastated by the loss of his account, despite our efforts to teach him about password security. Any assistance you can offer would be greatly appreciated. Thank you, Dave P.

Hello, my name is Alexander. My Roblox account was hacked by a game within the platform, and I am unable to access it. Please rectify this issue by returning my account. Email the new password to my sister's email address, [redacted]. Feel free to generate a random password for now, as I plan to change it once I regain access. My sister's email is [redacted]. Kindly send the password to that address as a resolution. My account username is savageboygang2435. Thank you.

Please refrain from accepting any email change requests. I unfortunately fell victim to a scam. I was selling a rare item for 28,[redacted] Robux and not cash. The scammer insisted on a trade - a $[redacted] Robux gift card for my account and the item. Do not accept any email change from [redacted], as I have evidence of their deceitful actions and their Discord information. This scammer's scheme involves buying premium on the account, making trades, and then blocking the user. They then contact Roblox staff to reclaim the account as their own. My account, formula_fan12, has suffered from this scam. Another account, ethen67547, lost a valuable item named red rawr. The culprit seems to be TEMPERX11, who I believe was banned. Unfortunately, I am unable to retrieve my account due to issues with my Xbox account and other Gmail credentials. Please take action to address this issue. Thank you.

On June 19, [redacted], I purchased Robux that I had been saving to use in a game I was excited about. However, on June 21st, I noticed that all my Robux was gone. When checking my transaction history, it indicated that the specific amount of Robux was used to purchase an item that didn't even cost the same amount (I had [redacted] Robux, and the item was [redacted] Robux). I am not concerned about who took it; I just want my Robux restored. I spent $10 on it, and I would like to have it back. Please, restore my Robux.

My account was hacked by someone my friend knows. Despite changing my password, they managed to gain access to my account multiple times. Now, I have enhanced my security measures and believe the hacker might have changed the recovery email to theirs. I contacted Roblox immediately after each incident, but the hacker still got back in. The frequent breaches have left me feeling scared and insecure. I hope Roblox can provide better security measures and support. My original email was [redacted], which I later changed to [redacted] to secure my account further.

My daughter's Roblox account, Sienna, was hacked on 11/12 June 20. Sienna noticed that most of her pets were missing when she logged in on Friday, June 12. I reached out to Roblox customer service on the same day. I received a response on June 15, requesting a screenshot of the transaction page showing her pets being traded by the hacker for replacement. Unfortunately, the transactions after June 6 had been deleted from the page. I informed Roblox about this issue and inquired about retrieving the deleted trades. Despite several emails, there was no clear solution provided. I was asked to provide a price list of the stolen items, which seemed impossible as some of the pets, like the neon unicorn, are not available for purchase. I emphasized that we only wanted the pets back, not the money, as my daughter, who uses Roblox daily and is disabled, was very upset. However, Roblox stated they could not help further. The lack of assistance from Roblox has left us frustrated. Any suggestions on how to resolve this situation would be greatly appreciated.

My younger brother was playing Roblox when he suddenly got logged out. Our parents have invested a lot of money into that account as it has premium features and numerous items. The username associated with the account is "azlyncruz11". It would be greatly appreciated if you could reset the password promptly. He has put in a lot of effort to earn valuable items and progress in the games. I attempted to communicate with the hacker, who claimed to be 27 years old with no social media presence. My brother, aged 9, assures that he never shared his password with anyone. The hacker has demanded [redacted] Robux on an account with premium features in exchange for returning access. Please respond within the hour. Thank you for your assistance.

Dear Sir or Madam, I am writing concerning my daughter's Roblox account issue. Unfortunately, she logged out and cannot remember her account details. I am unable to reset the password as the old phone number is no longer valid. My daughter, Moesha Olms, is upset and would like to regain access to her Roblox account with the username isychessy200711. I can provide additional information, such as her birthdate, location, and possible email addresses used. The password was seven letters long, and recent transactions include items from Royale High set. Some friends on the account are HausernWie, unicornpowerkid2019, and Pauljufriblox. The account was accessed from an iPhone 11 and an iPad. I previously reached out via the contact form but have not received any response. I kindly request your assistance in restoring my daughter's account access. Thank you for your attention to this matter. Sincerely, Inga Olms

Hello, my account was hacked and taken over. The hacker changed my email and password, but my phone number is still associated with the account. Yesterday, he briefly gave me his password out of sympathy, but then changed it again. When I tried to replace his email with mine, it required an account pin that he likely set up. Currently, I have no access to my account. I encountered the hacker while playing "Strucid" on Roblox, and he confessed to stealing the account on Discord. Despite receiving no notifications on my Gmail, I believed I would be alerted if changes were made to the account. I have saved our conversation as evidence. I am hoping Roblox can assist me in removing his control and granting me access to my account, as it holds sentimental value to me.

Last night at 9:30 p.m, I purchased 1,[redacted] robux (totaling 1,[redacted] robux). Three hours later, at 12:30 a.m, I attempted to change my username and was informed that I needed 1,[redacted] robux to do so. To my surprise, all my robux were gone. Upon checking My Transactions, I found a group named 'Starlight Studios' with 0 members. The shirt I supposedly bought actually cost 10 robux, not 1,[redacted], and I did not make that purchase. This group was created just 30 minutes before I tried to change my name at 12:05 a.m. Oddly, I found that it was favorited without my doing, and when I unfavorite it, the page keeps refavoriting it. I am not currently running any VIP servers. Any assistance would be greatly appreciated.

Upon waking up this morning, I discovered that my Roblox account, Coralineytchannel, was logged out on my iPad. Unfortunately, I cannot recall my password, and my attempts to recover the account have been unsuccessful as I did not link a phone number or a Gmail address to it. A friend tried to assist, but my username does not seem to match when searched in Roblox. I suspect that my account may have been compromised. Your assistance in resolving this matter would be greatly appreciated.

My daughter enjoys playing Roblox, and I, as her mom, handle her purchases. Her username is Wolfie199508, and I am Elizabeth Duharte. The account is linked to my email at [redacted] Unfortunately, my 12-year-old daughter had two items taken by another user, who is 15 years old. The user, LilybugFl0wer, borrowed her skates and parasail and then deleted her as a friend, keeping the items. I have warned my daughter about trusting others in the game. I kindly request Roblox customer service to investigate and address the situation. I ask for these items to be returned to my daughter as they rightfully belong to her. It's important to report users like LilybugFl0wer who manipulate younger players, ensuring a safer gaming environment. Thank you for your assistance. - Liz D.

My daughter's Roblox account, with the username Daboogboog9, had an unexpected charge on iTunes for $21 for Robux, even though she didn't have any Robux in her account. Now, her username and password are not working, showing an error for incorrect login details. I have attempted to recover the account by selecting the forgot password/username option but haven't received any emails or texts, suggesting there may not be an email or phone number linked to the account. I am worried about the account being hacked, especially after the unauthorized iTunes charge for Robux. Her grandmother had also set up a $19.99/month recurring payment for Robux, and I am unsure how to stop this if my daughter cannot access her account. Sincerely, K. Germain

I recently logged out of my account and couldn't remember my password when I logged back in. When trying to reset it, it prompted to reset the password for a different account, which was confusing. I watched videos that suggested it should show which account to reset, but that didn't happen for me. I've tried everything but to no avail. I've spent a lot on my account with items in Bloxburg, Eviction Notice, Robux, and my inventory/avatar. I changed my password multiple times due to notifications about my account being accessed from another device, even though no one in my family plays. I'm worried about being hacked. I would really appreciate any help in recovering my account before next month, as I have plans to travel to Florida and would like to play Roblox during the trip. Thank you for creating Roblox, it has truly made a positive impact on my life. My username is ChampionFaria1225.

A few days ago, everything was fine when I was playing, but the next morning, I couldn't log in. I tried my usual username and password, but they didn't work. Even the saved login on my phone failed. I fear my account might have been hacked. My username is "the weird kid [redacted]." I'm desperate to have my account back; I miss it a lot. I contacted Roblox via email and even tried to call, but they asked for a picture of my first purchase on the platform, which I sent. However, there was an issue with the email reply. I'm unsure of what steps to take next and could really use some assistance. Thank you in advance for your help.

I am experiencing issues with my accounts due to unauthorized transactions. I want to clarify that I authorized $12.00 in transactions on June 6 and 7, but I was charged almost $70.00. I am seeking a refund for the difference. Despite providing transaction numbers, my accounts were deleted after being blocked and reopened. I have been in contact with Kevin regarding this matter and repeatedly explained it was about overcharges, not unauthorized charges. I requested proof of where the points were used as my kids' accounts did not reflect these charges, except for the ones I made. Their usernames are johnpaulikh, eis2012, and Princess_Sweetie2011. I need assistance resolving this as my kids are upset, and I either want the issue fixed or credit for the items they traded for. Please address this directly rather than with an automated response, as I have been unable to reach you via phone.

I contacted Roblox to reset my PIN, which was successful. However, when I tried to log in again, I couldn't because the password had been changed. I'm unable to access the old email linked to my account as I've forgotten its password. Another concern is that Roblox censored the verified email and I'm unsure which one it is. Kindly restore the password to its original state before the reset and remove the verified email so I can update it with my current one. I recently made purchases on Robux, game passes, and a username change, so it's crucial that I resolve these issues promptly to avoid losing my account.

Good afternoon, I am reaching out regarding an incident involving my son's Roblox account. On June 25th, [redacted], during a trade with another Roblox player named Draculious, a trade discrepancy occurred. My son, under the screen name Lovejumex999, was expecting to trade his "Catching Snowflake" face for Draculious's "Blizzard Beast Mode" face. However, the trade did not go as planned. Instead, Draculious received the "Catching Snowflake" face while my son ended up with an unintended item, the "Golden Pilgrim Hat." Given that Roblox is a platform mainly for children, I believe there should be a more robust trading system in place to prevent such mishaps. I provide cash for my son to enjoy Roblox, and I am requesting assistance in rectifying this trade error to ensure a fair experience for my son. Your help in restoring the correct item would be greatly appreciated. Thank you.