ROBLOX Customer Service Issues

Hello, my name is Hebah. I have two accounts, one for my daughter and one for my son. My daughter's username is LuvShoota. Recently, my daughter had an issue accessing her account on Roblox due to a bug, but a worker named Nancy advised us to reset the password. We followed the steps, but did not receive the email to reset the password. I suspect the email is not linked to the account. My email is the same as the one used for my children's accounts: LuvShoota and finnthegenerespro. You can reach me at [redacted] for verification. Can you please send a password reset to [redacted], which is the original email for LuvShoota? I have 2-step verification and billing receipts as proof. Please contact me as soon as possible.

My child on Roblox, previously known as Katerinafilop, has been a target of harassment and bullying. After changing her account name to Caterine2k20, the issue persists with multiple fake accounts using abusive language. Despite reporting to Roblox, no action has been taken. I urge for a thorough investigation to identify and ban the culprit responsible for these distressing actions. It is crucial to protect children from cyberbullying, as it is taking a toll on my child's well-being. The situation must be addressed promptly, or I will consider legal measures to ensure a safe online environment for all users.

About 2-3 months ago, I attempted to log in to my Roblox account but encountered issues with incorrect passwords despite verifying them in my notes. Unfortunately, after numerous failed attempts, I lost access to my Adopt Me pets, MeepCity items, and more. Following this incident, I created a new account due to the loss of in-game progress and connections, like my friend Kalie, who also experienced a hack. Now, after some time has passed, I am trying to address this situation and regain access to my original account under the usernames sssniperwolf17167 and fries_chickenUwU with passwords "ilovesiren."

Hello Roblox, my username is Daifyraah. I have been facing issues with my account after unauthorized purchases were made, which my mom reported. Unfortunately, my account got deleted. I am pleading for its restoration as I have already reimbursed my mom for the purchases. If restoring the account is not possible, could you please transfer my robux and data to a new account? Roblox is an important hobby for me and losing my progress due to a hacker's actions is unfair. I have invested a lot of time and my allowance into this account, and its deletion has been devastating. The support page has not been helpful, leading me to reach out through this platform for assistance. Please help me resolve this situation. Your prompt attention would be greatly appreciated.

I was deceived by an account named AndrewJason50 on Roblox, concerning a neon shadow dragon and a flyable, rideable parrot in Adopt Me during the pirate update. I am deeply disappointed that scams are possible on Roblox. I would like my neon turtle, neon shadow, and flyable, rideable parrot - with the exception of the neon turtle - to be restored. It's disheartening as a parent to see my child upset; his username is TheNate423. We have invested money in getting these pets for trading purposes, and not retrieving them would be distressing. I hope for a resolution and ask for the user's account to be checked to prevent future scams. Thank you for your attention to this matter. Have a good night. PS: His username is TheNate423.

Hello, I am reaching out regarding my younger brother's Roblox account. The username used for login is "Raim12436", and the password was saved in the browser but was lost after a recent computer reset. He has had the account for 2 to 3 years, and I am looking to reset the password to regain access. I am concerned that the account is not linked to an email, which complicates the verification process for resetting the password. Robux has also been added to the account through gift cards on special occasions. I am hopeful to restore access to this account as my brother is quite upset about losing it. As a fellow gamer, I understand his frustration. Please advise on the necessary steps or information required to facilitate the recovery of this account. Best regards, Sam

I encountered an issue with the new update on Royal High. My friend, initials "B.T.", and I wanted to set a profile picture together. We went to the "buddies" section in Royal High poses and took some pictures, which I edited. It's essential to mention that my friend is asexual and aromatic, and we are both young and not interested in dating since we attend the same school. The next day, I tried to upload the photos and received a message stating that my behavior violated Roblox's Terms of Service due to dating and shipping images not being allowed. The report mentioned a user named "Datarose" with the OC name "Sailor Mouse," which confused me. I kindly request that the warning be lifted. My username is "picakitty22."

I trusted a long-time friend with my password on Roblox, but she ended up hacking my account. She changed the email, password, and spent a lot of my Robux. I've contacted Roblox but haven't received a response yet. I want my account back, with the email changed back to mine, password reset to the original, and her removed from the account. She already removed my friends, left groups, and spent most of my Robux. This incident happened yesterday, June 15, the same day I received my Roblox Premium paycheck. It's been a day, and I'm still waiting to hear back from Roblox.

Today, my sister swan_song375 was hacked by users lilpeepjr109 and ninjapady, whom she suspects because they were both continuously present in her house until she regained access to her account. Although nothing was taken, she was worried as they closely followed her after she acquired a neon legendary pet in the game Adopt Me. ninjapady abruptly left the game right after my sister reclaimed her account, and the two suspects appear to be friends, currently playing together. lilpeepjr109 joined Roblox on May 23rd, [redacted], while ninjapady joined two days later on May 25th, [redacted], with Adopt Me listed as their favorite game. While not confirmed, due to the suspicious behavior and circumstances, we suspect lilpeepjr109 and ninjapady are responsible for the hacking incident.

My 10-year-old daughter, Lola, who has special needs, was threatened by a Roblox user in the "Adopt Me" game. The user threatened a permanent ban unless she gave them her 3 Legendary animals, which are her only companions in the game due to her challenges with peer relationships. Unfortunately, she gave in to the demand, and the user disappeared with her friends. Lola is heartbroken, and I'm reaching out to see if it's possible to have her 3 Legendary animals restored: - Legendary horse (rideable) - Legendary Dragon (rideable and flyable) - Legendary Evil Unicorn (rideable and flyable) Her Roblox username is Catilolapop. Your assistance in helping her would be incredibly meaningful as Roblox is her main form of connecting with others. Thank you sincerely for your consideration. Best regards, Bob (Lola's dad)

Hello Roblox team, I am a player named Haydn who has been on Roblox since [redacted]. Today, around 5:47 AM EST, I received an email informing me that 2-Step Verification had been deactivated for my account. Upon attempting to log in, I discovered that my password was not working, and I realized that my account was no longer linked to my Gmail. After identifying the individual responsible for this, they demanded payment to return my account, threatening to lock it and have the group terminated if I did not comply within three days. I have no financial means to meet this demand. My username is haydnomg20, and my email is [redacted] Any help from Roblox would be greatly appreciated as I fear losing my long-standing account.

Hello ROBLOX team, back in [redacted], at the age of 9, I created a game that inadvertently infringed on copyrights. The game featured a mix of Sonic (property of SEGA) and Pikachu (property of Nintendo) and unfortunately contained problematic free models with viruses that damaged the game. At that time, being new to ROBLOX with only a year of experience and lacking coding skills, I had no intention to violate copyrights nor fully understood the consequences. Recently, after 3 years, I received a warning about owning copyrighted material. This warning indicated the risk of temporary or permanent account suspension if I accumulate more. I seek guidance on rectifying this issue and removing the infringing content from when I was 9 years old. Thank you.

Hello, I am Robert Kaumaea. My email is [redacted] and my phone number is [redacted]. My daughter's account, under the name aericanboy2, was hacked for the second time on 6/18/20. The hacker used all her [redacted] Rubox to purchase an item called Galexy Crop Top for 78 Rubox from a new member, American Boys Parazie. I request your immediate assistance in investigating this situation to return the Rubox to my daughter's account and remove the unauthorized item from her inventory. It is crucial for her enjoyment as she eagerly waits every month for her Rubox, which we pay for monthly. Your prompt action in resolving this issue would be highly appreciated as my daughter's happiness and ability to play on your platform are at stake.

I am confused about the issue with Roblox. I have already filed a complaint with the police in my country for a scam involving a charge of 62.95 euros. Despite sending multiple emails, I have not received a satisfactory explanation or refund. I will continue to provide these email exchanges to the authorities. I have also lodged a complaint with the OCU. Since I cannot reach you by phone and the online form is ineffective, please contact me promptly to clarify the situation and process a refund. Failure to do so will result in legal action by the OCU. My bank is aware of the situation, and I have cancelled my card. Thank you.

There is an individual by the name of Stxrryxox who has been engaging in bullying and harassing behavior towards us. Recently, my friend was unfairly reported by this person, resulting in a warning being issued. Despite my friend's innocence, we fear that further false reports could lead to them being banned from the platform. Stxrryxox operates multiple accounts, including Mxngoii, solarskiis, HiItsMeVeda, Cherryplumlol StxrryYT, XxsniperwolfXx156, and mooncxildd, with possibly more aliases. This individual continuously follows and harasses us, creating a hostile and uncomfortable environment with vulgar language and invasive inquiries. These actions have left my friends and me feeling distressed and anxious while trying to enjoy a game meant for children. We urge for appropriate measures to be taken to address this ongoing issue.

I'm uncertain about the reason for my ban. There was a previous warning about a shirt issue I wasn't aware of, but after changing my password, I'm puzzled by the recent ban. I suspect it may be due to hacking incidents. I sought advice from friends who suggested appealing. Although I've experienced being hacked before and contacted Roblox support successfully, the current ban perplexes me. I remain hopeful that this appeal can aid in resolving the issue. Despite encountering an error while attempting the appeal, I appreciate any assistance to rectify the situation. Thank you for your attention to this matter. - Madison - Username: 8Mxles

A user under the name unicornttytt promised to add Robux to my account, so I shared my password with her. Now, she has hacked into my account (byirena1) and has taken control by changing all the information to hers. My friends have tried to help, but she won't return it. She even pretends to be me on her account. I've informed my strict parents, who are threatening to ban me from everything if I don't recover my account by tomorrow. This situation has left me in distress.

My granddaughter, Kairi P., who is 12 years old, cherishes her Roblox account that she has used for a long time. She has received gift cards from her family and used her savings to play the game. Yesterday, when Kairi tried to log in, she discovered that her password had been changed, blocking her access to her account. Despite trying to log back in with her username and password, she has been unsuccessful. Kairi mentioned that this has happened before, with the last incident on January 20, [redacted]. I contacted Roblox about this issue on that date, and her account was restored. Kairi informed me that she emailed Roblox yesterday regarding this problem but has not yet received a response from them.

My account has been compromised. The password and email were changed without my permission. I am unsure how this happened as I have not shared my password with anyone. I received an email notifying me of the password change at 2:33 a.m., which I only saw when I woke up in the morning. The email suggests that the hacker may be from the USA, based on the phone number beginning with a US area code when I tried to reset the password. This breach is distressing because I have made purchases using this account (username: eveod8). Please assist me promptly in resolving this concerning matter. :(

I reached out to Roblox about the problem with my email being changed to an old inactive one. I provided my details but was struggling to verify my ownership, as the account was created in [redacted] and I don't have access to that email. I mentioned a friend to help validate my account. After my initial email, I followed up, requesting the full email address linked to the account due to the age at the time of creation. I expressed my frustration with the security measures affecting my access and loyalty to Roblox. I then asked for assistance from higher-ups to resolve the issue.