Hello my name is Robert Kaumaea.*email: *****@***.com*phone: ***-***-******Account: xst...

GetHuman4970212's Hacked Account issue with ROBLOX from June 2020

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Before contacting them, items GetHuman4970212 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4970212's own words
Hello my name is Robert Kaumaea.*email: *****@***.com*phone: ***-***-******Account: xstiIIstoftish**On ******* my daughter's account has been hack for the second time and they used all her Rubox **** for an item that seems to be only ** Rubox. **Member & Shop:*aericanboy**American Boys Parazie**Item supposedly brought and now is in her inventory.*Galexy crop top* ** Rubox**I would like to say that this member has just opened his account today *******. I believe that is what I saw when looking at the members account that sold my daughter this item with out her consent.*I just would like you guys to look into this situation. So my daughter could get her Rubox back into her account and the item removed from her inventory. She waits every month to get her Rubox and we pay every month. and she plays every day and enjoys its. I really don't want her to be sad and not play. I know that you wont lose anything if this happens but please make this correct ASAP.

GetHuman4970212 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman4970212
Jun 19th, 2020 - 8 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 45036 others
0 customers following this

Timeline

GetHuman4970212 started working on this issue
Jun 19th, 2020 4:00am